Mirza Suhail
Rochdale,Lancashire
Summary
Passionate, dedicated professional with extensive experience in operations, warehouse, revenue, finance, administration, and HR processes. Committed to achieving business goals while ensuring customer satisfaction and retention.
Overview
17
17
years of professional experience
Work history
HR business partner
Amazon
Bolton
2020.10 - 2023.12
- Updated HR systems to reflect accurate employment records and maintain data integrity.
- Acted as subject matter expert to advise senior management on HR best practices.
- Oversaw disciplinary, performance and absence management for 1147 employees.
- Led managers to deliver interventions and solutions consistently meeting workforce needs.
Ground Services Team Leader / Interim Duty Manager
Menzies Aviation
2019.04 - 2020.09
- Managed a team of 41-53 staff, ensuring operational excellence and shift organisation
- Conducted staff investigations, prepared reports, and managed sales reports and disruptions.
Customer Services Advisor (Floor walker / Duty Officer
DWP.GOV.UK
2018.12 - 2019.04
- Managed inbound customer services, resolved escalations, and trained new staff
- Prioritised KPIs and led a high-performing team in accordance with department values.
Airport duty manager
Qatar Airways
, Doha
2017.10 - 2018.11
- Led daily operations, achieved KPI targets, managed staff, and resolved customer disputes
- Ensured accurate booking processing and maintained governance standards.
Supervisor Airport Services
Qatar Airways
, Dubai
2016.11 - 2017.10
- Ensured flight safety, achieved station KPIs, and resolved customer disputes
- Monitored missing & damaged baggage claims and maintained service quality.
Senior airport services agent
Qatar Airways
, Dubai
2015.10 - 2016.11
- Provided exceptional customer service and worked in a team-oriented environment.
Aircraft cargo operations supervisor
Qatar Airways
, Dubai
2012.01 - 2015.10
- Supervised cargo operations, liaised with authorities, and ensured on-time targets.
HR coordinator
Emirates Airlines
, Dubai
2009.04 - 2011.03
- Provided administrative support, recruitment events and new hires coordination.
Revenue analyst
Emirates Airlines
2006.09 - 2009.03
- Supported Revenue Management Team, processed customer documents, and handled enquiries.
Education
CIPD Level 5 - HR
Avado Learning
London 2023.04 -
Emirates Training Flights Disruption Handling Dangerous -
Master's - Business Administration
Preston UniversityMBA, UniversityBBA
Bachelor's - Business
English SchoolO Levels - undefined
Al Sadiq Islamic
Timeline
CIPD Level 5 - HR
Avado Learning
2023.04 -
HR business partner
Amazon
2020.10 - 2023.12
Ground Services Team Leader / Interim Duty Manager
Menzies Aviation
2019.04 - 2020.09
Customer Services Advisor (Floor walker / Duty Officer
DWP.GOV.UK
2018.12 - 2019.04
Airport duty manager
Qatar Airways
2017.10 - 2018.11
Supervisor Airport Services
Qatar Airways
2016.11 - 2017.10
Senior airport services agent
Qatar Airways
2015.10 - 2016.11
Aircraft cargo operations supervisor
Qatar Airways
2012.01 - 2015.10
HR coordinator
Emirates Airlines
2009.04 - 2011.03
Revenue analyst
Emirates Airlines
2006.09 - 2009.03
Emirates Training Flights Disruption Handling Dangerous -
Master's - Business Administration
Preston UniversityMBA, UniversityBBA
Bachelor's - Business
English SchoolO Levels - undefined
Al Sadiq Islamic