Miruna Diana Prajescu
Stefanestii De Jos,Ilfov
Summary
I’m a hospitality and HR professional with 8+ years of experience bridging frontline guest service and corporate operations. My career has taken me from managing premium hospitality services in restaurants and cruise lines to supporting HR analytics, global mobility, and international knowledge transfer across EMEA and LATAM for global companies.
I specialize in product launch, HORECA distribution, B2B partnerships, and HR analytics (SAP/Oracle), with hands-on expertise in knowledge transfer projects with Spain and Portugal.
Colleagues know me as adaptable, collaborative, and results-oriented — whether it’s turning guests into loyal clients, coordinating multi-country HR transitions, or driving global mobility processes in complex corporate environments.
I’m passionate about combining hospitality expertise, analytical skills, and a strategic mindset to deliver value in the food & beverage, hospitality, and retail industries — always with a global perspective.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
HR Analyst
Goodyear Romania (Apr 2022 – Present
Bucuresti, Bucuresti
04.2022 - Current
- Managed full employee lifecycle processes in SAP across multiple regions including BeNeLux, UK and IE, Iberia and others in EMEA. Delivered accurate HR reports to support workforce planning.
- Led successful knowledge transition projects with the Iberia region thanks to my Spanish skills and international experience. Spent a month in Madrid performing the knowledge transfer of HRSSC processes from Spain and Portugal to Romania and performed the training to the rest of team back home afterwards.
- Created explicit SOPs for 3 regions related but not limited to the processes regarding the SAP system and HRSSC processes.
- Acted as owner of all international assignments (Expats, Inpats, International transfers) with strong liaisons to the Mobility team in all countries, including the ones where Workday is used.
HR Analyst – EMEA Region
Oracle Romania
Bucuresti, Bucuresti
02.2021 - 04.2022
- Analysed employee data to identify trends and inform strategic HR decisions.
- Collaborated with cross-functional teams to enhance employee engagement initiatives.
- Developed training materials and resources to support HR processes across EMEA.
- Conducted surveys to assess employee satisfaction and suggested improvements.
- Built and maintained candidate databases using Oracle HR tools.
- Produced recurring/ad-hoc workforce reports for multiple departments.
- Acted as primary liaison for stakeholders across regions.
HR Transaction Associate – LATAM
Accenture Romania
Bucuresti, Bucuresti
07.2019 - 02.2021
- Facilitated onboarding processes for new employees across LATAM regions to ensure smooth integration into the organisation.
- Collaborated with cross-functional teams to streamline HR transaction processes and enhance overall efficiency.
- Oversaw management of employee records and documentation to maintain compliance with local regulations and company policies.
- Provided support in resolving employee queries related to HR transactions, fostering a positive workplace environment.
- Managed pre-payroll operations for 4 Latin American countries.
- Validated compliance with government documents and regulations.
Front of House Supervisor
Maize Restaurant
Bucuresti, Bucuresti
01.2019 - 06.2019
- Supervised front of house operations ensuring exceptional customer service standards.
- Led team in delivering seamless guest experiences through effective communication.
- Trained and mentored staff on service protocols and operational procedures.
- Coordinated scheduling and managed staff assignments to optimise workflow efficiency.
- Resolved guest complaints promptly maintaining positive relationships and satisfaction.
- Oversaw cleanliness and organisation of front of house areas ensuring compliance.
- Collaborated with management to develop strategies for improving service quality.
- Liaised with kitchen staff for timely food service delivery.
Front of House Representative
Celebrity Cruises Inc.
Miami, Florida
02.2018 - 01.2019
- Assisted guests with inquiries and concerns to ensure a pleasant experience.
- Maintained cleanliness and organisation of front of house areas to create welcoming environment.
- Coordinated with kitchen and bar staff to ensure timely delivery of food and beverages.
- Implemented efficient check-in and check-out procedures to enhance guest satisfaction.
- Responded to customer feedback and resolved issues promptly to maintain positive relations.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Oversaw daily operations to achieve high productivity levels.
- Closely collaborated with HQ in Miami to maintain 3000+ guest seating, dietary requirements, food allergies and preferences throughout each 2 week-lasting cruise.
Guest Relations Officer
Celebrity Cruises Inc.
Miami, Florida
06.2017 - 01.2018
- Enhanced guest experiences by promptly addressing inquiries and resolving concerns.
- Managed guest feedback through surveys and direct communication to improve services.
- Coordinated with various departments to ensure seamless guest check-in and check-out processes.
- Developed and maintained strong relationships with guests to foster loyalty and satisfaction.
- Implemented procedures to handle guest complaints effectively, ensuring quick resolutions.
- Assisted in planning and executing special events, enhancing overall guest experiences.
- Attended team meetings regularly, providing valuable inputs on improving guest services.
- Delivered exceptional guest services to 3,000+ clients per voyage.
- Coordinated with airlines, F&B, and ship operations to resolve issues.
- Managed guest financial accounts and VIP needs.
Meeting & Events Sales Executive
Radisson Blu
Bucuresti, Bucuresti
05.2016 - 03.2017
- Developed tailored proposals for diverse meeting and event requirements to enhance client satisfaction.
- Cultivated strong relationships with vendors and suppliers to secure competitive pricing and high-quality services.
- Coordinated logistics for events including venue selection, catering, and audiovisual requirements to ensure seamless execution.
- Led negotiations with clients to define event objectives and budget parameters, providing expert guidance throughout the planning process.
- Negotiated and closed event contracts, increasing M&E revenue.
- Managed client portfolios and executed conferences and site inspections.
- Built long-term B2B partnerships with corporate clients.
Night Auditor
Radisson Blu
Bucuresti, Bucuresti
08.2015 - 05.2016
- Managed nightly financial reconciliations to ensure accuracy of transactions and reports.
- Oversaw front desk operations during night shifts, providing exceptional customer service to guests.
- Coordinated with housekeeping and maintenance teams to address guest requests and resolve issues.
- Conducted audits of cash drawers and credit card transactions to uphold financial integrity.
Education
Bachelor of Arts - American Studies
Universitatea Ovidius
Constanta 10.2010 - 06.2013
HACCP & Food Safety
ISO 22000 Training
Skills
Product Launch & Route-to-
Market
HORECA & Retail
Distribution
B2B Sales & Key Account
Management
Event Sales & Hospitality
Operations
Negotiation & Stakeholder
Management
HR Analytics & SAP/Oracle
Reporting
Supply Chain & Workforce
Processes
Digital Transformation
Tools (AI-driven HR &
Sales platforms)
Sustainability in F&B
Supply Chains
Languages
English
Proficient (C2)
Spanish
Proficient (C2)
Portuguese
Intermediate
Timeline
HR Analyst
Goodyear Romania (Apr 2022 – Present
04.2022 - Current
HR Analyst – EMEA Region
Oracle Romania
02.2021 - 04.2022
HR Transaction Associate – LATAM
Accenture Romania
07.2019 - 02.2021
Front of House Supervisor
Maize Restaurant
01.2019 - 06.2019
Front of House Representative
Celebrity Cruises Inc.
02.2018 - 01.2019
Guest Relations Officer
Celebrity Cruises Inc.
06.2017 - 01.2018
Meeting & Events Sales Executive
Radisson Blu
05.2016 - 03.2017
Night Auditor
Radisson Blu
08.2015 - 05.2016
Bachelor of Arts - American Studies
Universitatea Ovidius
10.2010 - 06.2013
HACCP & Food Safety
ISO 22000 Training
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