Mir Sina Zeweri
London
Summary
Industrious Customer Service Assitant offering 6 years of retail & hospitality industry experience ready to add value to Emirate team. Well-versed in processing accurate communicator, team driven and providing superior customer service. Driven professional with background in sales, customer service and hospitality across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
10
10
years of professional experience
Work history
Sales Floor Assistant
Tesco Yeading Extra
Hayes, Hillingdon, Middlesex
2017.07 - Current
- Updated product labelling and pricing to reflect discounts and offers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Built lasting relationships with clients through customer service interactions.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Assisted customers in locating specific items to boost satisfaction.
Cafe Barista
Sainsbury's
Hayes, Middlesex
2016.11 - 2017.01
- Coordinated preparation of food orders to facilitate highly organised and timely service by waiting staff.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
Barista Assistant
Pistachios In The Park
Banstead, Surrey
2016.06 - 2016.08
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Business Administrator & Receptionist
Ealing Council
Ealing
2014.03 - 2016.02
- Meeting & greeting customers.
- Navigated Microsoft Office suite and CRM with strong systems knowledge.
- Answering telephone calls and passing their messages to my colleagues.
- Organised filing systems for improved efficiency.
- Provided primary clerical support for internal and external customers.
Customer Service Assistant (Work Experience)
Marks & Spencer
Brent Cross Shopping Centre, London
2014.01 - 2014.02
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Intermediate Level Apprenticeship - Business Administration
Ealing Council
Functional Skills Level 1 - ICT
MIT Skills
Functional Skills Level 1 - English
Redwood Education & Skills
Functional Skills Level 1 - Math
Redwood Education & Skills Consulting
City & Guilds - Motor Vehicle Maintenance, Repairs & Routine
Uxbridge College
Uxbridge 09/2011 - 07/2013
Drayton Manor High School
Hanwell, Ealing 09/2006 - 08/2011
Skills
- Great Interpersonal Skills
- Customer Service Oriented
- Superb Time Management
- Excellent Organisational Skills
- Expert Administration Skills
- Reliable
- Flexible
- Effective Team Leader
Interests
ADDITIONAL INFORMATION Interests: Long Distance Walking, Gym, Swimming, Badminton, Listening To Music, Hanging With Friends & Family
Additional Information
- Awards & Achievements:, Design & Technology Food Award, Good Humour Award, Rounder's Winner, Duke of Edinburgh Bronze Award
Languages
Persian
Fluent
Timeline
Sales Floor Assistant
Tesco Yeading Extra
2017.07 - Current
Cafe Barista
Sainsbury's
2016.11 - 2017.01
Barista Assistant
Pistachios In The Park
2016.06 - 2016.08
Business Administrator & Receptionist
Ealing Council
2014.03 - 2016.02
Customer Service Assistant (Work Experience)
Marks & Spencer
2014.01 - 2014.02
Intermediate Level Apprenticeship - Business Administration
Ealing Council
Functional Skills Level 1 - ICT
MIT Skills
Functional Skills Level 1 - English
Redwood Education & Skills
Functional Skills Level 1 - Math
Redwood Education & Skills Consulting
City & Guilds - Motor Vehicle Maintenance, Repairs & Routine
Uxbridge College
09/2011 - 07/2013
Drayton Manor High School
09/2006 - 08/2011