Mirriam W. Kibuthu
Doha
Summary
With extensive experience living and working in diverse countries, I have developed a rich multicultural background and a deep appreciation for various nationalities and cultures. My hospitality skills have been honed through this exposure, enabling me to deliver exceptional customer service. I excel in teamwork, demonstrating strong attention to safety and detail. My communication skills are outstanding, allowing me to interact effectively with colleagues and clients alike. I maintain a high level of professionalism in all my endeavors, ensuring that my work consistently meets and exceeds expectations.
Overview
7
7
years of professional experience
Work history
Supervisor
Moods Qatar
Doha , Qatar
09 2025 - Current
- Organised team resources, resulted in improved project timelines.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Facilitated monthly training sessions for enhanced staff performance.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Estimated costs, generated reports, and maintained detailed records.
Food and Beverage Supervisor
Velero Hotel Lusail
Lusail, , Qatar
08 2022 - 07 2025
- Listen to customers' questions and concerns and provide answers or responses.
- Taking reservations and enquire purpose of visit.
- Check food and beverage inventories and stocks in a consistent and accurate manner.Follow Food & Beverage Safety and Hygiene policies and procedures
- Complete opening, operating, and closing procedures
- Provide information about products and services.
- Overseeing all aspects of banquet operations, including planning, organizing, and executing events.
Captain Waitress
Velero Hotel Lusail,IHG
Qatar, Qatar
10 2022 - 07 2023
- Manage the operation of the restaurant by taking and serving orders to the guest.
- Process customer complaints patiently
- Develop team strengths and improve weakness among the staff
- Identify team goals and evaluate team progress.
- Plan alternative recipes for customers with special dietary needs.
Team Leader
Rise Enterprise Sasso ,Qatar
Doha , Qatar
2020.11 - 2022.09
- Deliver quality customer service to all guests, Taking reservations and enquire purpose of visit.
- Take food and beverage orders.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures
- Complete opening, operating, and closing procedures.
Receptionist
Al Saraiya Security Service
Doha, Qatar
2019.01 - 2020.09
- Serves visitors by greeting, welcoming, and directing them appropriately
- Maintain of security and telecommunications system
- Directs visitors by maintaining employee and department directories
- Checking visitors identifications against access given
- Issuing passes and keys to visitors
- Identifying critical issues quickly and accurately.
Education
Diploma In Hotel Management - Complete Customer Service And Hospitality
Training excellence
01/2026 -
Food Hygiene and Safety - Food safety And Hygiene Standards
Bocker Public Safety
02/2022 - 05/2022
Diploma in Customer Care Management - Customer Service And Computer Studies
Utalii Collage Nairobi
01/2017 - 05/2017
Kenya Certificate of Secondary Education (KCSE) - Higher Education
Njiru-ini High School
01/2013 - 11/2016
Skills
- Customer service and customer relations
- Staff Leadership
- Food Safety and Sanitation
- Implement plans to deliver excellent service
Timeline
Team Leader
Rise Enterprise Sasso ,Qatar
2020.11 - 2022.09
Receptionist
Al Saraiya Security Service
2019.01 - 2020.09
Kenya Certificate of Secondary Education (KCSE) - Higher Education
Njiru-ini High School
01/2013 - 11/2016
Diploma in Customer Care Management - Customer Service And Computer Studies
Utalii Collage Nairobi
01/2017 - 05/2017
Food Hygiene and Safety - Food safety And Hygiene Standards
Bocker Public Safety
02/2022 - 05/2022
Diploma In Hotel Management - Complete Customer Service And Hospitality
Training excellence
01/2026 -
Captain Waitress
Velero Hotel Lusail,IHG
10 2022 - 07 2023
Food and Beverage Supervisor
Velero Hotel Lusail
08 2022 - 07 2025
Supervisor
Moods Qatar
09 2025 - Current