MIROSLAVA HARAKALOVA
Perth
Summary
Committed professional with a solid foundation in retail and hospitality. Expertise in delivering outstanding customer service and managing competing priorities effectively. Familiar with hygiene and safety regulations, particularly in child care contexts. Reliable, hardworking and a strong team player with excellent communication and organisational skills.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
PART-TIME TEAM MEMBER
The Wee Choo Choo Restaurant
Pitlochry
01.2023 - Current
- Improve customer experience by taking accurate orders and shortening wait times.
- Deliver reliable quality by preparing food and drinks hygienically and consistently.
- Strengthen dining satisfaction through attentive, helpful customer service throughout visits.
STORE ASSISTANT
ASDA
Perth
01.2023 - Current
- Delivered customer service by answering queries and listening to concerns.
- Checked date codes and ensured timely product rotation to maintain freshness.
- Checked date codes and set quality standards for product rotation.
- Coordinated produce section duties to uphold stock presentation and layout.
- Maintained organized workspaces to support compliance with store hygiene routines.
- Collaborated with colleagues to facilitate clear communication during peak hours, improving team response times.
CREW MEMBER
McDonald's
Perth
01.2023 - Current
- Processed customer orders and operated tills with careful attention to accuracy.
- Prepared food and drinks to meet defined standards and service timing.
- Provided friendly, efficient customer support and resolved routine queries quickly.
- Maintained cleanliness and food safety standards through consistent checks.
- Coordinated with team members to work effectively in fast-paced service conditions.
HOSPITALITY ASSISTANT
Dean's Restaurant
Perth
01.2023 - Current
- Reviewed customer orders with detailed checks to support fast, accurate service.
- Coordinated food and drinks delivery to meet customer expectations on time.
- Managed dining area standards by upholding spotless tables and surfaces throughout shifts.
- Took ownership of extra hospitality duties to maintain a consistent customer experience.
- Delivered high-quality customer service by handling requests calmly and professionally.
TEAM MEMBER
Caramel Express
Perth
01.2023 - Current
- Answered customer phone calls to support customer questions and orders.
- Handled till operations and cash transactions with accountability.
- Prepared food and drinks while maintaining day-to-day service standards.
- Took customer orders and clarified special requests during busy periods.
- Maintained cleanliness across the workplace by following hygiene procedures.
- Provided customer service that focused on resolving issues promptly.
RECEPTION ASSISTANT
UHI Perth (College)
01.2023 - Current
- Welcomed students, staff and visitors in a friendly and professional manner.
- Answered phone calls and directed enquiries appropriately.
- Assisted with appointments, bookings and general administration tasks.
- Provided information and support to students and visitors.
- Maintained organised records and ensured the reception area was presentable.
- Developed strong communication, customer service and organisational skills.
Family Childcare Provider (Babysitter)
Family
Perth
01.2023 - 06.2023
- Regularly cared for my younger sister and younger cousins.
- Ensured children's safety and wellbeing at all times.
- Prepared meals and snacks and supported homework and daily activities.
- Organised games and activities to keep children engaged and happy.
- Demonstrated responsibility, patience and strong communication skills.
- Managed routines and supervised children independently.
- Cared for children's daily needs and provided a safe environment.
- Developed engaging activities to promote learning and creativity.
- Communicated regularly with parents about children's progress and well-being.
STORE ASSISTANT
Tesco
Perth
01.2023 - 03.2023
- Resolved customer enquiries promptly, enhancing overall satisfaction levels.
- Handled customer enquiries with speed to uphold consistent satisfaction levels.
- Ensured shop-floor cleanliness and compliance each shift, reducing safety risks.
Education
St John’s Academy
Perth And Kinross , UkUHI Perth
Perth, Perth and KinrossSkills
- Food and Drink Preparation
- Taking Customer Orders
- Customer Service
- Reception & Front Desk Duties
- Telephone Handling
- Time Management
- Multitasking
- Teamwork
- Collaborative Teamwork
- Organisation & Attention to Detail
- Stress Resilience
- Working Under Pressure
- Communication Proficiency
- Communication Skills
- Relationship Management
- Financial Analysis
- Time Optimisation
Languages
English
Proficient
C2
Slovak
Proficient
C2
Timeline
PART-TIME TEAM MEMBER
The Wee Choo Choo Restaurant
01.2023 - Current
STORE ASSISTANT
ASDA
01.2023 - Current
CREW MEMBER
McDonald's
01.2023 - Current
HOSPITALITY ASSISTANT
Dean's Restaurant
01.2023 - Current
TEAM MEMBER
Caramel Express
01.2023 - Current
RECEPTION ASSISTANT
UHI Perth (College)
01.2023 - Current
Family Childcare Provider (Babysitter)
Family
01.2023 - 06.2023
STORE ASSISTANT
Tesco
01.2023 - 03.2023
St John’s Academy
UHI Perth
Personal Experience - Hobbies Interests
- English, Fluent
- Slovakian, Fluent
Childcare Experience
- English, Fluent
- Slovakian, Fluent
Languages
- English, Fluent
- Slovakian, Fluent
Personal Experience - Hobbies Interests
- English, Fluent
- Slovakian, Fluent
Childcare Experience
- English, Fluent
- Slovakian, Fluent