Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Miroslav Dudy

Liverpool

Summary

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Willingness to take on added responsibilities to meet team goals. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

youth Centre services assistant

The Harthill Youth Centre
liverpool
02.2022 - 12.2023
  • Directed activities that promoted growth in mental, emotional and educational areas.
  • Provided comprehensive assistance in multi-disciplinary environment.
  • Built and maintained positive relationships with young clients from ages 7-15 through.
  • Organised inclusive sporting activities, encouraging teamwork and collaboration.
  • Role modelled positive behaviour and interpersonal skills.
  • Helped young children to develop critical life skills through educational play.
  • Safeguarded young people in line with national guidelines.

Call centre operator

moonpig
liverpool
05.2021 - 12.2023
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Maintained accurate records to simplify information flow between customer service and account management teams.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Acted as first point of contact for customer issues and queries.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.

Teaching assistant

Smithtown primary school
liverpool, UK
01.2023 - 07.2023
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
  • Provided safe, stimulating classroom environments to maximise student engagement and attainment.
  • Prepared positive, productive learning environments with engaging wall displays and effective resources.
  • Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
  • Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.

Education

GCSEs - Math's

Liverpool Community College
Liverpool
09.2019 - 06.2020

GCSEs - English

Liverpool Community College
Liverpool
09.2019 - 06.2020

NVQ Level 1 - Business/Admin

Liverpool Community College
Liverpool
09.2019 - 06.2020

Skills

  • Customer assistance
  • Planning and Coordination
  • Good Telephone Etiquette
  • Self-Motivated
  • Decision-Making
  • Critical Thinking
  • Data Entry
  • Teambuilding
  • Individual learning support
  • Challenging behaviour management
  • Group learning support
  • Safeguarding knowledge
  • Community services
  • Solution-focused techniques

Languages

English
Fluent
Slovak
Fluent
Czech
Fluent
Spanish
Upper intermediate

Timeline

Teaching assistant

Smithtown primary school
01.2023 - 07.2023

youth Centre services assistant

The Harthill Youth Centre
02.2022 - 12.2023

Call centre operator

moonpig
05.2021 - 12.2023

GCSEs - Math's

Liverpool Community College
09.2019 - 06.2020

GCSEs - English

Liverpool Community College
09.2019 - 06.2020

NVQ Level 1 - Business/Admin

Liverpool Community College
09.2019 - 06.2020
Miroslav Dudy