Mir Moazzam Ali Khan
London,United Kingdom
Summary
Dedicated professional with a strong foundation in face-to-face customer service and a comprehensive understanding of product lifecycles. Skilled in handling customer enquiries and complaints with active listening and effective verbal communication. Proven ability to provide product knowledge and guidance, ensuring customer satisfaction through problem-solving and conflict resolution. Demonstrates excellent teamwork, collaboration, organisation, and time management skills. Committed to leveraging these competencies to enhance customer experiences and drive business success.
Overview
1
1
Language
2
2
years of post-secondary education
3
3
years of professional experience
Work history
Customer service and Product specialist
Ather space
Hyderabad, India
2023.09 - 2026.06
- Delivered exceptional after-sales support, fostering strong customer loyalty.
- Developed customer engagement strategies that enhanced brand image.
- Collected and synthesised user acceptance testing (UAT) data and customer feedback to inform engineering and product design sprints.
- Coordinated with marketing teams to create effective product promotion strategies.
- Conducted market research to identify potential new products.
- Coordinated end-to-end delivery pipeline with logistics and operations for seamless rollouts.
- Implemented quality control measures to maintain high standards.
Education
Master of Science - Business and management
York St John University
London, United Kingdom 2026.09 - 2028.09
Skills
- User acceptance testing
- Product lifecycle understanding
- Product guidance
- Customer support
- Face-to-face customer service
- Organisation and time management
- Teamwork and collaboration
- Conflict resolution
- Active listening
Affiliations
- travelling, cooking, playing cricket, listening music and singing songs.
Languages
English, Hindi, Urdu
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Master of Science - Business and management
York St John University
2026.09 - 2028.09
Customer service and Product specialist
Ather space
2023.09 - 2026.06