Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Affiliations
Accomplishments
Languages
Timeline
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Mirko Mascolo

Mirko Mascolo

London,City of London

Summary

Accomplished professional with expertise in Microsoft Office Suite and financial reporting. Demonstrated leadership in complaint resolution and cash handling, ensuring compliance with disciplinary procedures. Committed to staff development and mentoring, driving organizational success through effective team building and strategic planning.

Results-driven Assistant Store Manager with knack for boosting team morale and enhancing store operations. Consistently improved customer satisfaction and streamlined inventory management processes, leading to increased sales and reduced waste. Known for fostering collaborative work environment and effectively addressing challenges to drive store success.

Overview

17
17
years of professional experience

Work history

Assistant store manager

Christian Louboutin
London, City of London
06.2020 - Current
  • Developed strong relationships with suppliers for prompt delivery of orders.
  • Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
  • Implemented promotional activities, increased product visibility and awareness amongst customers.
  • Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
  • Assisted in recruitment process to build a high-performing retail team.
  • Coordinated staff meetings for improved communication and team morale.
  • Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
  • Enhanced customer service by training store staff on product knowledge and sales techniques.
  • Handled employee concerns discreetly; fostered healthy working environment.
  • Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
  • Managed cash registers, handled financial transactions accurately.
  • Resolved customer complaints efficiently, ensured customer satisfaction.
  • Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.

Key holder – Sale Assistant

Fendi
Bicester
02.2019 - 03.2020
  • Specialised in delivering exceptional customer service and effective communication.
  • Assisted with visual merchandising to enhance product presentation.
  • Exhibited commercial awareness to drive sales performance.
  • Executed cashing up and end-of-day procedures with precision.
  • Monitored departmental performance using key performance indicators.
  • Trained new starters to ensure seamless integration into the team.
  • Adapted to working under pressure while maintaining time management skills.
  • Utilised problem-solving skills and initiative to address challenges.
  • Answered phone calls promptly, providing excellent customer service.
  • Liaised with clients to maintain relationships and foster repeat business.

Senior sales assistant

Prada
Bicester
05.2017 - 02.2019
  • Achieved high standards in customer acquisition and retention strategies.
  • Drove team performance to exceed targets consistently.
  • Processed shipment applications weekly to ensure timely delivery.
  • Enhanced CRM programme to cultivate and maintain a loyal customer base.
  • Enhanced store presentation with strategic merchandise placement.
  • Built rapport with regular customers, provided personalised service.

Assistant Store Manager

D&L Interior Design
Milan, Italy
06.2008 - 04.2017
  • Enhanced sales techniques, resulting in increased revenue.
  • Acquired extensive knowledge on managing shipments and processing orders.
  • Developed team-building skills within both shop floor and stockroom environments.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
  • Implemented promotional activities, increased product visibility and awareness amongst customers.
  • Developed strong relationships with suppliers for prompt delivery of orders.
  • Managed cash registers, handled financial transactions accurately.
  • Facilitated smooth operation with effective scheduling and task delegation.
  • Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.

Education

Diploma of Higher Education - Business Economics

Institute Technic Domenico Carbone
Italy

Skills

  • Microsoft Office Suite
  • Financial reporting
  • Leadership and management
  • Complaint resolution
  • Cash handling expertise
  • Staff development and mentoring
  • Disciplinary procedures adherence

Custom

References available on request

Personal Information

Nationality: Italian

Affiliations

  • Charity
  • Sport

Accomplishments

Winner of Brand Ambassador in 2023 competing against all stores in Europe

Winner of Living the Loubi Values in 2025 competing against all stores in Europe

Languages

English
Fluent
Italian
Native
Spanish
Intermediate

Timeline

Assistant store manager

Christian Louboutin
06.2020 - Current

Key holder – Sale Assistant

Fendi
02.2019 - 03.2020

Senior sales assistant

Prada
05.2017 - 02.2019

Assistant Store Manager

D&L Interior Design
06.2008 - 04.2017

Diploma of Higher Education - Business Economics

Institute Technic Domenico Carbone

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Mirko Mascolo