Mirjeta Kapica
Waltham CR,London
Summary
Dedicated professional with extensive expertise in customer service, time and schedule management, and multitasking. Proven ability to excel in multidisciplinary teamwork and performance management. Adept at food quality control, special education, and early childhood development knowledge. Skilled in resource management, student counselling, motivational techniques, and elementary education. Committed to fostering a positive learning environment and enhancing educational outcomes.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Crew member
McDonald's
Waltham Abbey, Essex
12.2022 - Current
- Executed efficient and accurate support to fulfil client requirements
- Supported store goals by maximising sales opportunities and providing great quality service.
- Verified food quality prior to serving customers to uphold high standards
- Trained in food safety and hygiene practices.
- Maintained exceptional levels of cleanliness and accessibility in restaurant
- Handled high-pressure situations calmly providing solutions promptly.
- Addressed questions, concerns and complaints of customers.
- Attended to customers with friendly and accurate service.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
Education
Diploma of Higher Education - Education
Luigj Gurakuqi
Shkoder,albania 09.2008 - /2015
Esol -
Waltham Forest College
London 01.2018 - 10.2020
Skills
- Customer Service
- Time and schedule management
- Multitasking
- Multidisciplinary teamwork
- Performance Management
- Food quality control
- Special Education
- Early childhood development knowledge
- Resource management
- Student counselling
- Motivational techniques
- Elementary education
Timeline
Crew member
McDonald's
12.2022 - Current
Esol -
Waltham Forest College
01.2018 - 10.2020
Diploma of Higher Education - Education
Luigj Gurakuqi
09.2008 - /2015
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