Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
AssistantManager
Miriam Gonzalez Moedano

Miriam Gonzalez Moedano

Woking,Surrey

Summary

Engineer experienced in sales processes and data analysis seeks opportunity to transform company processes and to improve company-customer relationships utilizing Salesforce. Learns quickly and works with attention to detail for accurate, reliable outcomes.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Commercial Intelligence Analyst

Hogares Unión
Pachuca, Mexico
06.2015 - 09.2021
  • Prepared and briefed presentations to sales reps and managers about results, projections, new market opportunities, etc.
  • Provided MKT department with information about customer profile and leads, so they could direct correctly marketing campaigns.
  • Worked with MKT department in the analysis of competitors and how we could differentiate from them.
  • Geolocated closed won opportunities, and based on them, directed the sales team to find new leads.
  • Advised and offered suggestions to sales managers and directors based on intelligence findings; and with them opened a new sales office in a different city, having a 20% increase in leads.
  • Provided administrative support to sales managers and directors, improving growth and productivity.
  • Attended meetings and submitted decisions made to senior management for approval.

Head of the Innovation and Competitiveness Office

Comisión Federal de Electricidad
Ecatepec, Mexico
07.2010 - 06.2015
  • Monitored R&D activities for results, compliance with specifications and progress against deadlines.
  • Led and directed staff to meet short- and long-term goals.
  • Planned and executed events for staff, focused in security.
  • B2B and B2C customer support.
  • Followed-up and monitored quality indexes.
  • Reduced non-compliances during internal and external audits.
  • Elaborated purchase requisitions and purchase orders.
  • Presented KPIs reports (sales, billing, customer service) to staff and managers.
  • Coordinated meetings with Heads of Departments oriented to performance enhancement.
  • Successful implementation of the Sustainable Competitiveness Management Model and of the 5s program with unionized and non-unionized personnel.

Quality Processes Administrator

Nissan Nami Pachuca
Pachuca, Mexico
06.2009 - 07.2010
  • Monitored and improved indicators established by Nissan Mexico for sales and service.
  • Elaborated and updated standardized procedures.
  • Coordinated monthly results meetings with staff, focused on sales and service quality, continuous improvement and 5s.
  • Implemented service action plans to mitigate potential risks.
  • Prepared and executed the Integral Certification of Nissan Mexico, involving eight areas, four of which had never been evaluated before, obtaining a 92% score and becoming the first agency in Mexico to get this certification.

Education

Industrial and Systems Engineering -

Tecnológico de Monterrey
Mexico
08.2004 - 12.2009

Skills

  • Problem-solving
  • Teamwork
  • Critical analysis
  • Attention to detail

Languages

English
Fluent
Spanish
Native
Italian
Upper intermediate
French
Elementary

Certification

  • Certified Salesforce Administrator - June 2023
  • Certified Salesforce Associate - May 2023

Timeline

Commercial Intelligence Analyst

Hogares Unión
06.2015 - 09.2021

Head of the Innovation and Competitiveness Office

Comisión Federal de Electricidad
07.2010 - 06.2015

Quality Processes Administrator

Nissan Nami Pachuca
06.2009 - 07.2010

Industrial and Systems Engineering -

Tecnológico de Monterrey
08.2004 - 12.2009

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Miriam Gonzalez Moedano