Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Miriam Tachoua

London,City of London

Summary

Accomplished student with extensive experience in staff supervision and customer service excellence. Proven expertise in conflict resolution, health and safety compliance, and quality assurance. Demonstrated ability to manage time effectively, communicate efficiently, and handle crisis situations with poise. Skilled in event planning, performance monitoring, and ensuring exceptional service standards. Committed to leveraging skills for continued career growth and organisational success. Offering strong leadership and communication skills, combined with keen understanding of customer service and team coordination. Knowledgeable about creating welcoming atmosphere and ensuring smooth daily operations. Ready to use and develop management, organisational, and conflict resolution skills in Human Resources Intern role.

Overview

2
2
years of professional experience

Work History

Bar supervisor

Mitchell's & Butlers
London
09.2024 - Current
  • Enhanced customer satisfaction by managing bar operations efficiently.
  • Trained staff for improved service quality and professionalism.
  • Increased sales with effective promotional strategies.
  • Ensured a safe environment by strictly adhering to health and safety regulations.
  • Supervised team members to ensure excellent service delivery.
  • Resolved customer complaints promptly, fostering positive relationships with clientele.

Cocktail bartender

Sophie's Soho
London
07.2024 - 09.2024
  • Enhanced customer experience by creating unique and personalised cocktails.
  • Maintained cleanliness of bar area, ensuring a welcoming atmosphere.
  • Developed new cocktail recipes to keep menu fresh and appealing.
  • Boosted team morale with positive attitude whilst handling busy shifts.

Bar supervisor

Charm Bars
London
03.2023 - 06.2024
  • Enhanced customer satisfaction by managing bar operations efficiently.
  • Trained staff for improved service quality and professionalism.
  • Increased sales with effective promotional strategies.
  • Ensured a safe environment by strictly adhering to health and safety regulations.

Education

Bachelor of Science - BSc Business Psychology

Birkbeck University of London
London
10.2023 -

Skills

  • Staff supervision
  • Customer service excellence
  • Conflict resolution
  • Health and safety compliance
  • Quality assurance
  • Time management
  • Effective communication
  • Crisis management
  • Event planning
  • Performance monitoring

Languages

English
Native
Irish
Advanced
French
Advanced

References

References available upon request.

Timeline

Bar supervisor

Mitchell's & Butlers
09.2024 - Current

Cocktail bartender

Sophie's Soho
07.2024 - 09.2024

Bachelor of Science - BSc Business Psychology

Birkbeck University of London
10.2023 -

Bar supervisor

Charm Bars
03.2023 - 06.2024
Miriam Tachoua