Miriam Queta
Reading,West Berkshire
Summary
Energetic employee well-versed in strong communication and organisation skills, eager for a new challenging role. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Activities Coordinator
The Mount Nursing Home
Wargrave , Wokingham
12.2023 - 07.2024
- Produced weekly activity programme, communicating social schedule to over 30 residents.
- Worked within allocated budget to provide programme of activities and maintain stock of activity equipment.
- Kept written records of resident participation and regularly reviewed individual needs.
- Engaged local community in daily lives of residents by enabling individuals to join and continue hobbies and interests.
- Developed high-quality training programmes using up-to-date health, fitness and nutrition knowledge.
Care Home Assistant Practitioner
The Mount Nursing Home
Wargrave , Wokingham
09.2021 - 11.2023
- Embodied medical practice mission and values while upholding industry standards for integrity and quality of care.
- Monitored symptoms and progress to boost health outcomes in over 30 residents.
- Kept detailed records of medical conditions and histories, providing exceptional and individualised care.
- Carried out wound assessments and determined appropriated treatment.
- Administered medications to more than 50 patients, according to their prescription.
Health care assistant
The Mount Nursing Home
Wargrave , Wokingham
05.2018 - 10.2021
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Built caring, supportive relationships with over 50 residents, their family and work colleagues, enhancing good working environment.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Participated in personal development initiatives to enhance service delivery and patient care.
Inbound call centre agent
Konecta
Lisbon , Portugal
08.2016 - 04.2018
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Used outstanding problem-solving and communication skills to appease over 100 dissatisfied customers.
Executive assistant
Enhanced Integrated Framework
Bissau , Guinea-Bissau
03.2015 - 06.2016
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Coordinated events by managing budget, logistics and event support successfully reducing expenses by 10%.
- Researched and compiled data to prepare documents for directors to present during meetings.
Education
BSc (Hons) - Health and Social Care
London Metropolitan University
London 09.2020 - 06.2023
Skills
- Business administration
- Meticulous attention to detail
- Efficient under pressure
- Effective, compassionate communication
- Adaptability
- Teamwork
- Self-Awareness
- Emotional Intelligence
Affiliations
- Reading, Puzzles and Games, Volunteering, Running, Writing and Painting.
Accomplishments
- Employee of the Month (The Mount Nursing Home): recognized for exceptional performance and teamwork
- Certifications relevant to my field.
Certification
TQUK Level 2 Certificate in Lean Organisation Management Techniques
Massive Open Online Course in Understanding Dementia
Training in Operational Planning, Management of Projects and Programs.
Training on Computerization of records, Files and electronic management of documents
Languages
English
Advanced
Portuguese
Native
Spanish
Intermediate
French
Elementary
References
References available upon request.
Timeline
Activities Coordinator
The Mount Nursing Home
12.2023 - 07.2024
Care Home Assistant Practitioner
The Mount Nursing Home
09.2021 - 11.2023
BSc (Hons) - Health and Social Care
London Metropolitan University
09.2020 - 06.2023
Health care assistant
The Mount Nursing Home
05.2018 - 10.2021
Inbound call centre agent
Konecta
08.2016 - 04.2018
Executive assistant
Enhanced Integrated Framework
03.2015 - 06.2016
TQUK Level 2 Certificate in Lean Organisation Management Techniques
Massive Open Online Course in Understanding Dementia
Training in Operational Planning, Management of Projects and Programs.
Training on Computerization of records, Files and electronic management of documents
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