Summary
Overview
Work History
Education
Skills
Timeline
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Miriam París Mellado

Miriam París Mellado

Managing Director
Manchester

Summary

Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.

Overview

9
9
years of professional experience
8
8
years of post-secondary education
5
5
Languages

Work History

Managing Director

Britannia English Academy
Manchester
04.2018 - Current
  • Accounts Management and Business development
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Devised and implemented innovative and marketing campaigns to promote products and services.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Prepared annual budgets with controls to prevent overages.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.

Spanish / Italian Translator

Manchester City Council, M4 Translations
Manchester
01.2017 - Current
  • SP into EN of legal documents and medical reports
  • Proofreading and editing of documents translated into Spanish or Italian.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Translated documents from English to Italian and Spanish.
  • Prepared comprehensive glossaries and terminology databases to facilitate analysis.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Proofread, edited and improved documents of different sizes.
  • Assisted foreign language-speaking clients with inquiries.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Reviewed, edited and proofread translated documents for accuracy.

Reception and Administration Manager

Caffè Grande Piccolino
Manchester
11.2016 - 04.2018
  • Ensuring that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times
  • Recruitment, induction and training of receptionists
  • On-going development of skills and knowledge for the FOH team
  • Supervise the co-ordination of VIP Functions and events
  • Dealing with complaints and enquiries.
  • Learned and applied preferred systems for scheduling, purchasing and problem-solving.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Verified customer information for orderly, up-to-date online systems.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.

University Spanish Teacher

Manchester City Council
Manchester
11.2016 - 12.2016
  • Conducted foreign language exams to determine fluency and comprehension.
  • Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
  • Explored and implemented innovative use of technology in language education.
  • Used written exercises to test and develop reading and writing foreign languages.
  • Conducted classes for adult immigrants desiring to learn foreign language.
  • Explained concepts and assignments in both native and non-native languages.
  • Attended department meetings to develop and update course curricula.
  • Produced engaging lesson plans and activities to help students master learning objectives.

Executive and Accounting Assistant

Bora Wind Energy Management, S.L
Madrid
10.2015 - 07.2016
  • Providing support to the Legal, Technical and Financial Department
  • Report the monthly expenses, P&L and Balance of the Holding Companies as well as accounting
  • Support to Sales Manager by assisting with sales reports and forecasts
  • Personnel management and CEO’s agenda management
  • Translation and editing of legal and technical reports.
  • Monitored expenditures to mitigate risk of overages.
  • Utilized appropriate financial tools to manage accounts payable and receivable.

Office Manager

Heberger Española, S.A
Granada
05.2014 - 09.2014
  • Managed office operations while scheduling appointments for department managers.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained computer and physical filing systems.

Education

Bachelor of Arts - Language Interpretation And Translation

Universidad De Granada
Granada, Spain
04.2006 - 04.2013

Master of Arts - Teaching English As A Second Language (ESL)

Universidad De Almería
Almería, Spain
04.2015 - 04.2016

Skills

Problem solving skills

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Timeline

Managing Director

Britannia English Academy
04.2018 - Current

Spanish / Italian Translator

Manchester City Council, M4 Translations
01.2017 - Current

Reception and Administration Manager

Caffè Grande Piccolino
11.2016 - 04.2018

University Spanish Teacher

Manchester City Council
11.2016 - 12.2016

Executive and Accounting Assistant

Bora Wind Energy Management, S.L
10.2015 - 07.2016

Master of Arts - Teaching English As A Second Language (ESL)

Universidad De Almería
04.2015 - 04.2016

Office Manager

Heberger Española, S.A
05.2014 - 09.2014

Bachelor of Arts - Language Interpretation And Translation

Universidad De Granada
04.2006 - 04.2013

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Miriam París MelladoManaging Director