Miriam Herman
Jerusalem,NY
Summary
Versatile professional with experience as a Customer Service Representative and as a teacher, adept in creative problem solving and multitasking. Recognized for enhancing customer service standards and improving student achievement. Skilled in account updating and fostering empathetic client relationships. Actively participated in workshops to elevate educational methods, demonstrating a commitment to continuous improvement and organizational skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Yisroel Blackman
04.2023 - Current
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
Teacher
Mrs. Feffer
09.2021 - 03.2023
- Adapted teaching methods and materials to meet students' varying needs.
- Developed and implemented classroom routines to address varying student needs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Education
Bnos Zion of Bobov
Brooklyn, NY06-2020
Skills
- Account updating
- Creative problem solving
- Paperwork processing
- Typing proficiency
- Multitasking and organization
- Product sales
Timeline
Customer Service Representative
Yisroel Blackman
04.2023 - Current
Teacher
Mrs. Feffer
09.2021 - 03.2023
Bnos Zion of Bobov
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