Miriam Dando
Bristol,Bristol
Summary
Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Residential Wellbeing Deputy Manager
University of Bristol
Bristol, Bristol
01.2022 - Current
- Implemented effective staff training programmes for improved performance.
- Boosted team morale through effective communication and feedback systems.
- Managed daily operations for smooth running of the office.
- Facilitated staff meetings, leading to improved collaboration.
- Supervised team members for optimal task completion.
- Coordinated with different departments, ensuring seamless communication flow.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
Complex Case Worker
St Mungos
Bristol, Bristol
03.2021 - 01.2022
- Improved client satisfaction by effectively handling complex casework issues.
- Enhanced internal procedures with efficient casework management techniques.
- Conducted thorough investigations to resolve client concerns.
- Completed in-depth risk assessments for both people and buildings.
- Provided one-to-one support for complex individuals unable to be housed elsewhere in the city.
- Kept accurate records and reports to be provided to Bristol City Council and commissioners.
- Work closely with other teams, and implement the My Team Around Me approach.
Support worker (Housing)
St Mungos
Bristol, Bristol
03.2020 - 03.2021
- Provided support to tenants with mental health issues for their wellbeing.
- Ensured safety protocols were followed, enhancing the overall security of the residential area.
- Managed paperwork efficiently leading to more organised record-keeping systems.
- Liaised with social service providers, ensuring necessary assistance reached tenants in need.
- Worked closely with maintenance teams to ensure prompt repair services, resulting in minimal disruptions for residents.
- Counseled tenants on good neighbourliness practices building a harmonious living environment.
- Managed rent collection procedures ensuring timely payments from all residents..
- Handled move-out procedures for smooth transitions
- Provided person-centred advice and guidance, aiding service user progress towards independent living.
- Managed a large caseload of 6 clients covering varied needs, including mental health, homelessness, and alcohol misuse issues.
- Developed and implemented target client support plans, carrying out thorough risk assessments
- Established and maintained working relationships with clients based on trust and non-judgement.
- Helped service users to gain ability to function independently in society.
- Listened to clients' current struggles to signpost relevant support.
- Collaborated with external support providers to maintain good care continuity.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
Domestic Abuse Crisis Worker
NextLink
Bristol, Bristol
08.2019 - 03.2020
- Provided immediate support to women experiencing domestic abuse, and in crisis.
- Arranged and provided either emergency accommodation, or a place in a safe house, as needed.
- Support women in court to obtain injunctions and orders against perpetrators of abuse.
- Attended MARAC as representative of NextLink.
- Provided emotional and practical support and made referrals in to appropriate services for ongoing community support.
ISVA (Independent Sexual Violence Advisor)
BSARCS
Rotherham, Rotherham
07.2018 - 08.2019
- Worked alongside the NCA on Operation Stovewood, supporting women who were impacted by child sexual abuse between the years of 1999 and 2013.
- Provided emotional and practical support to women throughout the criminal justice process.
- Attend VRIs and court cases as support for survivors of sexual violence.
Prison custody officer
HMP Nottingham
Nottingham, Nottingham
03.2017 - 07.2018
- Collaborated with multi-disciplinary teams to create comprehensive care plans for inmates with mental health concerns.
- Safeguarded prisoner welfare by conducting frequent welfare checks and providing necessary assistance when required.
- Assisted in prisoner transport duties, guaranteeing safe passage between facilities or courts whilst maintaining public safety.
- Managed administrative tasks such as report writing and record keeping, ensuring accurate documentation of all incidents within the facility.
- Cooperated with colleagues during shift handovers, ensuring seamless continuity of care for inmates.
- Participated in escort duties during off-site hospital visits ensuring prisoner's medical needs were met without compromising security principles.
- Fostered respectful relationships with inmates through open dialogue promoting a more harmonious living environment.
- Adhered strictly to privacy guidelines whilst dealing with sensitive information about prisoners building trust within the system.
- Monitored inmate behaviour, promptly addressing any signs of aggression or distress.
Education
Bachelor of Science - Applied Criminology
De Montfort University
Leicester 09.2009 - 05.2012
Independent Sexual Violence Advisor -
Rape Crisis England & Wales
Rotherham 01.2019 - 03.2019
Sexual Violence Liason Officer -
Lime Culture
Bristol 12.2023 - 01.2024
Skills
- Risk assessment
- Influential leadership
- Effective communication
- Crisis handling
- Mediation skills
- Performance monitoring
- Customer service excellence
- Time management
Timeline
Sexual Violence Liason Officer -
Lime Culture
12.2023 - 01.2024
Residential Wellbeing Deputy Manager
University of Bristol
01.2022 - Current
Complex Case Worker
St Mungos
03.2021 - 01.2022
Support worker (Housing)
St Mungos
03.2020 - 03.2021
Domestic Abuse Crisis Worker
NextLink
08.2019 - 03.2020
Independent Sexual Violence Advisor -
Rape Crisis England & Wales
01.2019 - 03.2019
ISVA (Independent Sexual Violence Advisor)
BSARCS
07.2018 - 08.2019
Prison custody officer
HMP Nottingham
03.2017 - 07.2018
Bachelor of Science - Applied Criminology
De Montfort University
09.2009 - 05.2012
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