Summary
Overview
Work history
Education
Skills
Websites
Languages
Accomplishments
Timeline
Generic

Miriam Anthony

Neath,United Kingdom

Summary

Dedicated and creative administrative professional with extensive experience across healthcare, higher education, government, and cultural sectors. Known for exceptional communication, organisational, and time management skills, with a proven ability to streamline workflows and support multidisciplinary teams. Adept at handling sensitive information with discretion, managing high-volume correspondence, and delivering outstanding customer service. Technologically proficient, with a flair for graphic design, social media management, website development, and advanced skills in the Microsoft Office suite. A reliable and adaptable team member who thrives in fast-paced environments and consistently contributes to operational excellence.



Overview

5
5
years of professional experience
4028
4028
years of post-secondary education

Work history

Medical Secretary

Morriston Hospital, Swansea Bay University Health Board
Swansea, United Kingdom
06.2025 - 08.2025
  • Typing audio dictated correspondence on behalf of department consultants.
  • Administrative support to the clinical team, ensuring that all tasks are completed efficiently and effectively.
  • Prioritized incoming communications to filter out basic requests and minimize disruptions to healthcare staff.
  • Work collaboratively as part of a multidisciplinary team and departments to achieve shared goals and objectives.
  • Accurately recorded admissions, transfers, and discharges daily.
  • Maintained strict confidentiality while displaying courtesy and discretion when dealing with patients and relatives.
  • Booking out and coming outpatient and day case admission appointments in WPAS
  • Answered in-person, online, and telephone queries, directing complex requests to appropriate staff members or departments.
  • Provided reliable administrative support to consultants and healthcare staff by employing skills in reception management and telephone correspondence.
  • Received and screened high-volume internal and external communications, calls, and emails.
  • Working with line managers to streamline workloads and processes.

Clerical Officer (Clerk/Typist)

Swansea Bay University Health Board
Swansea
04.2024 - 06.2025
  • Typing audio dictated correspondence on behalf of department consultants.
  • Administrative support to the clinical team, ensuring that all tasks are completed efficiently and effectively.
  • Prioritized incoming communications to filter out basic requests and minimize disruptions to healthcare staff.
  • Work collaboratively as part of a multidisciplinary team and departments to achieve shared goals and objectives.
  • Accurately recorded admissions, transfers, and discharges daily.
  • Maintained strict confidentiality while displaying courtesy and discretion when dealing with patients and relatives.
  • Booking out and coming outpatient and day case admission appointments in WPAS
  • Answered in-person, online, and telephone queries, directing complex requests to appropriate staff members or departments.
  • Provided reliable administrative support to consultants and healthcare staff by employing skills in reception management and telephone correspondence.
  • Received and screened high-volume internal and external communications, calls, and emails.
  • Working with line managers to streamline workloads and processes.

Ward Clerk

Swansea Bay University Health Board
Swansea
08.2023 - 04.2024
  • Communicated effectively with all levels of staff resulting in improved workflow.
  • Maintained patient records for smooth hospital functioning.
  • Coordinated ambulance transport for discharged patients, improving treatment timelines.
  • Prepared ward for daily rounds, ensuring cleanliness and orderliness.
  • Filed reports timely, avoiding any backlog or confusion.
  • Adhered strictly to health and safety protocols, reducing risk of incidents.
  • Assisted nurses with non-medical tasks, facilitating better focus on patient care.
  • Provided accurate information to visitors with prompt responses to inquiries.
  • Managed inventory of supplies, ensuring availability when needed by using Oracle or internal ordering systems.
  • Handled confidential documents securely, maintaining patient privacy.

Residence Life Co-ordinator

Northwestern Oklahoma State University
Alva, United States of America
12.2022 - 02.2023
  • Devised strategies to reduce expenses, modernize operations, and revamp procedures to improve University Housing operations.
  • Resolved problems and provided exceptional service to residents and patrons.
  • Assist in the management of student and staff employees for University Housing and University Library as well as co-ordinate and oversee projects performed by them.
  • General office support: Data entry, checking mail, sending, and receiving correspondence.
  • Interlibrary loans specializing in articles and outgoing requests.
  • Social Media management for both the Library and Housing departments
  • Utilizing graphic design skills and marketing to create content and generate posts to engage and inform students about what was happening on campus.
  • Website management for the University Housing department as well as web development of the University Housing Portal working with eRezLife.
  • Schedule office equipment repair and submit maintenance requests when needed.

Social Media Specialist

Cherokee Strip Museum
Alva, United States of America
08.2020 - 05.2022
  • Tracked and reported on social media analytics to demonstrate growth on each platform.
  • Increased shares, saves, and follows by incorporating interesting and informative content.
  • Kept management informed through monthly reports highlighting emerging trends and current activities.
  • Engaged with the community using posts, stories, and videos.
  • Designed the business website to fit needs and improve foot traffic.
  • Acted as photographer and videographer as well as editor for content to post on social media and the website.

Education

Bachelor of Arts - General Studies

Northwestern Oklahoma State University
Alva, Oklahoma

GCSEs -

Jefferson City High School
Jefferson City, Missouri

Skills

  • Time management and workflow optimisation
  • Multidisciplinary teamwork
  • Administrative support
  • Outstanding written and verbal communication
  • Adept in clerical duties
  • IT literate
  • External communications
  • Graphic design and marketing
  • Safeguarding information
  • Microsoft office suite proficiency
  • Audio typing

Websites

Languages

English: Native language
Spanish: Intermediate

Accomplishments

I am currently completing an Admin Academy programme, with completion expected on 2 September 2025. This training has already enhanced my understanding of administrative systems and best practices, further strengthening my readiness for this role.

Timeline

Medical Secretary

Morriston Hospital, Swansea Bay University Health Board
06.2025 - 08.2025

Clerical Officer (Clerk/Typist)

Swansea Bay University Health Board
04.2024 - 06.2025

Ward Clerk

Swansea Bay University Health Board
08.2023 - 04.2024

Residence Life Co-ordinator

Northwestern Oklahoma State University
12.2022 - 02.2023

Social Media Specialist

Cherokee Strip Museum
08.2020 - 05.2022

Bachelor of Arts - General Studies

Northwestern Oklahoma State University

GCSEs -

Jefferson City High School

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Miriam Anthony