Miria Kisakyamaria
London
Summary
Dynamic professional with a proven track record at the Royal Academy of Music, excelling in customer service and event coordination. Skilled in report creation and conflict resolution, I fostered strong client relationships, enhancing satisfaction and loyalty. Adept at multitasking in high-pressure environments, I consistently delivered exceptional results.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Representative
Royal Academy of Music
London
02.2014 - Current
- Front-of-house reception for staff, students, and external guests
- Managed bookings, inquiries, and event correspondence
- Built rapport with repeat clients and visitors, ensuring high satisfaction
- Supervised junior colleagues and supported administrative tasks
- Maintained records and processed payments
Data Science Trainee (Bootcamp)
HyperionDev
03.2023 - 12.2023
- Completed projects focused on customer-facing tools, dashboards, and reporting
- Gained valuable skills in organising and analysing large data sets
- Strong transferable skills for database handling, report creation, and accuracy
Product Team Supervisor
River Island
London
09.2007 - 06.2013
- Led floor staff in customer service delivery
- Handled customer queries, returns, and special orders
- Implemented visual merchandising and monitored stock
- Developed a loyal customer base through reliable service and communication
- Managed till systems, refunds, and in-store promotions
Education
BSc (Hons) - Developmental Biology
University of Aberdeen
Aberdeen -Scotland01.2011
Skills
- Customer service excellence
- Conflict resolution
- Time management
- Problem solving
- Training and mentoring
- Multitasking skills
- Calm under pressure
- Patient-focused communication
- Appointment management
- Front desk reception and phone etiquette
- Data management
- Microsoft Office proficiency
- Report creation
References
Available on request.
Timeline
Data Science Trainee (Bootcamp)
HyperionDev
03.2023 - 12.2023
Senior Customer Service Representative
Royal Academy of Music
02.2014 - Current
Product Team Supervisor
River Island
09.2007 - 06.2013
BSc (Hons) - Developmental Biology
University of Aberdeen
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