MIREMBE GEORGIA
Summary
PERSONAL PROFILE. Dedicated customer service management professional with experience in fast-paced call centre environments. Motivated, mentored, and incentivised to achieve productivity and performance targets. A friendly communicator, comfortable in fast-paced environments, and seeking opportunities to expand their management skills within the company. resourceful,has experience in budget optimization, and has proven success in meeting business objectives through well-coordinated workflows. A detail-oriented administrative team member, skilled in handling customer complaints and ensuring customer satisfaction. A committed manager with exceptional leadership, organizational skills, and communication abilities.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Customer service officer
TESCO GALLIONS REACH
04.2023 - Current
- Serving customers on our checkouts ensuring they receive an easy, seamless and personalised experience
- Delivering department routines
- Manually condensing stock and handling products with care to maintain product quality
- Championing the reduction of food waste
- Following company policies and adhering to health and safety guidelines
- Being knowledgeable about the products and services in my store and helping customers by giving great natural service
- Replenishing products within my store
- At times, you may be required to accept deliveries into the store
- Responded to and summarised customer complaints and feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided professional and helpful support to new and existing clients.
- Participated in meetings to discuss goals and sales target.
CUSTOMER CARE ASSISTANT
MCDONALD'S, THAMES STREET
10.2022 - 04.2023
- Helped customers find something to order, including customers with dietary restrictions and allergies
- Met of all daily goals by cooperating with other crew members
- Received commendations from manager for cleanliness of restaurant
- Ensured items were in stock most of the time by informing manager of low stocks as early as possible.
CUSTOMER SERVICE AND SUPPORT TEAM MEMBER
PRIME MACHINERY LIMITED
09.2019 - 08.2022
- Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures
- Introduces customers to service and parts personnel, indicating shop location and hours of operation
- Develops and monitors the results of a dealership customer service questionnaire
- Stays abreast of upcoming community events and considers ways in which the dealership might participate
- Coordinates special dealership events, promotions, and seminars
- Implements customer satisfaction programs
- Informs salespeople of their individual performance scores and makes suggestions for improvement as needed
- Assists service customers during the morning service rush, when possible
- Maintains a professional appearance
- Empower and Engage the Customer Service Team
Education
PRIMARY EDUCATION (PLE) -
Kampala Junior Academy
MASTERS DEGREE IN MBA WITH LEADERSHIP - BUSINESS
LEADERSHIP University west of Scotland
London 09.2022 - 10.2023
HONOURS DEGREE BACHELOR OF SOCIAL WORK - SOCIAL ADMINISTRATION
Uganda Christian University Mukono
2019
UGANDA ADVANCED CERTIFICATE OF EDUCATION (UACE - undefined
2015
UCE -
St Peters Secondary School
2009
Skills
- Gathering and assessing clients information and situation
- Fluent in written and spoken English, Luganda
- Improved effectiveness and accountability in order to develop service delivery
- Intervention between individuals, families and groups in order to attend to their needs and issues
- Adaptive skills such as effective team player and policy awareness
- Effective computer skills in Microsoft programs and accurate data input skills
- Ability to ensure both accuracy and attention to detail
- A proactive approach to dealing with customers' need
- Ability to establish good working relationships with others and have good interpersonal skills
- Commitment to working as a member of a team
- Experience and ability to work consistently under pressure
- Supply chain data analysis
- Shipment tracking
- Vendor management
- Product lifecycle management
- Materials Requirements Planning (MRP)
Languages
English
Elementary
Timeline
Customer service officer
TESCO GALLIONS REACH
04.2023 - Current
CUSTOMER CARE ASSISTANT
MCDONALD'S, THAMES STREET
10.2022 - 04.2023
MASTERS DEGREE IN MBA WITH LEADERSHIP - BUSINESS
LEADERSHIP University west of Scotland
09.2022 - 10.2023
CUSTOMER SERVICE AND SUPPORT TEAM MEMBER
PRIME MACHINERY LIMITED
09.2019 - 08.2022
PRIMARY EDUCATION (PLE) -
Kampala Junior Academy
HONOURS DEGREE BACHELOR OF SOCIAL WORK - SOCIAL ADMINISTRATION
Uganda Christian University Mukono
UGANDA ADVANCED CERTIFICATE OF EDUCATION (UACE - undefined
UCE -
St Peters Secondary School
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