Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
Timeline
Generic

Mirela Serafimova

London

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated bartender/hospitality and artist professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
15
15
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Bartender /FOH Supervisor

Super8restaurants
London
04.2021 - Current
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Trained three new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Updated drink menu with creative cocktails, contemporary wines and craft beers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Freelance Artist

Fiverr/ Customers
London
09.2020 - Current
  • Displayed portfolio to show off best work to potential clients and promote skills and value.
  • Ordered and maintained adequate supply of materials, supplies and equipment.
  • Established and maintained productive, professional working relationships to promote beneficial project results.
  • Improved tattoo art style/design market position and target client awareness by developing impactful advertisements.
  • Determined accurate price quotes to bring in steady business and maximize revenues.
  • Handled all client communications to build professional and long-lasting business relationships and bring in continuous work.
  • Verified project completion and goal achievement by coaching clients on optimal usage of artistic products.
  • Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
  • Utilized oil paints, acrylics and charcoal to design mixed media, drawings and painting pieces.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints and pencils to complete unique piece for customers.
  • Researched drawings of characters and environmental elements for inspiration.
  • Contributed to creative process through original ideas and inspiration.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.

Retail Assistant

Strim-Co
Sofia
08.2019 - 08.2020
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Logged reports, expenses, receipts, and sales in company database.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Barista

Phoenix OOD
Sofua
06.2018 - 12.2018
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained regular and consistent attendance and punctuality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared eye-catching, creative latte art to please customers.
  • Prioritized drink requests while managing interruptions.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Updated specials board display to boost sales.

Art Volunteer

Education

High School Diploma -

127th Ivan N. Denkoglu High School
Sofia,BG
09.2003 - 07.2016

Bachelor of Arts - Fine Arts

University of Westminster
London, GB
09.2020 - Current

Skills

Art history knowledge

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.

Additional Information

JLPT N4 Certificate.

Flexible, patient & easily adapting.

Good at working under pressure.



Certification

Japanese language

Interests

Video games

Reading books/Manga

History

Working out/ cycling

Gardening

Drawing/Painting

Timeline

Bartender /FOH Supervisor

Super8restaurants
04.2021 - Current

Freelance Artist

Fiverr/ Customers
09.2020 - Current

Bachelor of Arts - Fine Arts

University of Westminster
09.2020 - Current

Retail Assistant

Strim-Co
08.2019 - 08.2020

Barista

Phoenix OOD
06.2018 - 12.2018

High School Diploma -

127th Ivan N. Denkoglu High School
09.2003 - 07.2016

Art Volunteer

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Mirela Serafimova