Mirela Nikolova

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Consistently arrived at work on time and ready to start immediately.
• Completed duties to deliver on targets with accuracy and efficiency.
• Completed customer orders with speed and accuracy.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Oversaw daily operations to achieve high productivity levels.

• Delivered high-quality service to customers, resulting in repeat business.
• Utilised POS systems proficiently for seamless order processing and payment handling.
• Demonstrated flexibility by covering various shifts as required.
• Maintained professional demeanour during peak hours to ensure smooth operations.
• Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
• Managed cash register effectively, ensuring accurate transaction processing.
• Contributed towards team goals through effective collaboration with colleagues.
• Took orders accurately whilst multitasking efficiently under pressure.
• Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
• Served food promptly, resulting in improved customer satisfaction.

• Maintained company records meticulously, ensuring accessibility and accuracy at all times.
• Received, sorted and distributed incoming mail.
• Acted as main contact for staff and clients.

• Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
• Coordinated remote working teams with exceptional leadership and communication.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
• Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
• Analysed data and identified opportunities to minimise operating costs.

Creating and processing invoices for clients

• Inspected goods upon arrival, reported any discrepancies
• Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
• Packed orders for timely dispatch to customers and retail outlets.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Performed tagging and labelling of warehouse inventory.

• Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
• Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
• Provided menu suggestions based on knowledge of popular items.
• Participated in weekly inventory checks for accurate stock management.
• Demonstrated professionalism and patience whilst dealing with difficult customers.
• Welcomed guests with friendly conversation and fun atmosphere.
• Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
• Consistently arrived at work on time and ready to start immediately.

• Learned all tasks required quickly to maximise performance.
• Offered exceptional customer service with strong product knowledge.
• Contributed to team success by completing jobs quickly and accurately.