MIRELA IVANOVA
Bracknell,Bracknell
Summary
Experienced Logistics and Sales Coordinator with over 4 years in international supply chain operations and cross-border logistics. Manages end-to-end shipment processes, coordinates with global stakeholders, and ensures compliance with customs requirements. Tracks sales performance, enhances inventory management, and fosters strong relationships to drive operational success and client satisfaction.
Overview
13
13
years of professional experience
Work History
Logistics & Sales Coordinator
12oz Limited
Bracknell
03.2022 - Current
- Coordinated scheduling, tracking, and delivery of shipments to ensure timely arrival
- Manage end-to-end international shipments (sea & road)
- Ensure compliance with shipping and customs documentation
- Processed stock releases for European and international customers
- Acted as the main client contact to address and resolve issues effectively
- Supported sales team with accurate pricing and timely quotations to enhance customer satisfaction
- Use Microsoft Dynamics (BC & NAV) for order processing
- Issue invoices and maintain financial records
Duty Manager
Warbrook House Hotel
01.2018 - 12.2021
- Oversaw daily hotel operations to ensure smooth guest experiences
- Supervised staff to maintain high service standards and guest satisfaction
- Resolved guest complaints and implemented service recovery strategies
- Coordinated front desk operations and event logistics
- Organised staff schedules to ensure adequate coverage
- Ensured health and safety compliance
Work & Travel Coordinator
USIT Colours Agency
01.2013 - 12.2015
- Managed Work & Travel applications process to ensure timely approvals
- Coordinated documentation and travel arrangements to facilitate seamless candidate experiences
- Connected candidates with suitable employers
- Provided customer support across various channels to address inquiries and resolve issues
- Maintained administrative records
Education
Exchange Programme - Management
Goldey-Beacom College
Delaware, USA01-2017
Economics of Tourism -
University of National and World Economy
Sofia, Bulgaria01-2015
Skills
- International logistics
- Freight Forwarding & Documentation
- Shipment coordination
- Cross-border coordination
- Inventory management
- Stock distribution
- Operations management
- Client & Account Management
- Customer management
- Team coordination
- Issue resolution
- Microsoft Dynamics BC & NAV
Languages
English
Russian
Custom Section
UK
Websites, Portfolios and Profiles
LinkedIn
Timeline
Logistics & Sales Coordinator
12oz Limited
03.2022 - Current
Duty Manager
Warbrook House Hotel
01.2018 - 12.2021
Work & Travel Coordinator
USIT Colours Agency
01.2013 - 12.2015
Exchange Programme - Management
Goldey-Beacom College
Economics of Tourism -
University of National and World Economy