Mirela Gogea

• Manage daily casino operations, ensuring compliance with gaming regulations.
• Lead and motivate staff to deliver exceptional customer service.
• Handle escalated customer issues with professionalism.

• Coordinated training sessions for new staff to ensure understanding of company policies.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Supported senior management in executing strategic initiatives and performance evaluations.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Maintained high standards of store cleanliness, enhancing shopping experience for customers.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.

• Supervised team members and delegated tasks.
• Supported management in achieving performance targets.
• Maintained a safe and welcoming environment for customers.
• Monitored customer interactions to uphold service excellence and guest satisfaction.

• Managed daily operations to ensure smooth service delivery and customer satisfaction.
• Developed staff training programmes to enhance skills and improve team performance.
• Oversaw inventory management processes to maintain stock levels and reduce waste.
• Implemented marketing strategies to attract new customers and retain existing clientele.
• Maintained high standards of health and safety regulations within the restaurant environment.

Additional roles included Supervisor at Il Padrino, Front of House at Annie’s Burger Shack, and Sales Consultant at Vodafone Partner — all emphasizing leadership, customer service, and operational management