Mireille Murekatete
London,England
Summary
Adaptable professional with a strong background in communication and leadership, focused on patient coordination and administrative processes. Recognized for exceptional problem-solving skills and ability to maintain calm in high-pressure situations, contributing to operational efficiency and data security. Experienced in NHS policies, AccuRx, and inventory management, committed to enhancing customer service through collaboration and time management.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
GP Administrator
The Good Practice
London, Greater London
09.2023 - 06.2025
- Streamlined referral processes, significantly reducing patient waiting times.
- Developed robust relationships with healthcare professionals to enhance interdepartmental communication.
- Ensured compliance with data protection regulations while managing sensitive patient information.
- Collaborated with multidisciplinary teams to improve holistic patient care delivery.
- Referred patients to specialists for optimal treatment outcomes.
- Completed paperwork accurately to meet NHS guidelines and reduce administrative costs.
- Maintained confidentiality of patient records, ensuring trust within the clinic.
- Maintained a tidy and organised stockroom.
- Maintained discretion whilst handling sensitive patient data according to NHS GDPR guidelines. This includes the usage of patient centred systems such as Accurx.
- Maintained quality customer service and delivery in a high-pressure environment
Receptionist
Porterbrook Medical Centre
05.2022 - 08.2023
- Served as a Receptionist at Porterbrook Medical Centre, providing a welcoming environment for patients and managing front desk operations. Responsibilities included answering inquiries, scheduling appointments, and maintaining patient records. Focused on delivering exceptional customer service while ensuring the smooth operation of the administrative functions.
- Handled patient inquiries efficiently, enhancing overall patient satisfaction.
- Implemented a new appointment scheduling system that improved workflow.
- Maintained confidentiality and security of patient information in compliance with regulations.
Patient Coordinator
Randox
01.2022 - 02.2022
- Worked as a Patient Coordinator at Randox, where the role involved facilitating patient interactions and ensuring their needs were met throughout their healthcare journey. Responsibilities included coordinating appointments, managing patient records, and communicating effectively between patients and medical staff. This position required strong organisational skills and a commitment to improving patient experiences.
- Successfully managed a high volume of patient inquiries, enhancing service delivery.
- Collaborated with healthcare teams to streamline patient flow and reduce delays.
Care Home Assistant - Intern
Orchard Care Homes
Sheffield, South Yorkshire
12.2015 - 12.2025
- Set up tables for lunchtime and prepared beverages for residents.
- Assisted residents with mobility issues to enhance comfort.
- Engaged residents in conversation to foster community morale.
- Maintained health and safety standards by cleaning communal areas.
- Facilitated social activities for improved mental stimulation.
Education
Bachelor of Science - Neuroscience
Keele University
UK 09.2018 - 07.2021
Skills
- Adaptability
- NHS policy knowledge
- Public speaking
- Leadership
- Inventory management
- Problem-solving
- Calm under pressure
- Lab health and safety
- Risk assessments in labs
- Multitasking skills
- Confidentiality assurance/ Data protection
- Specialist referral knowledge
- Pathology requests
- Triage and prioritization
- Safeguarding practices for children and adults
- Medical record management
- Mental health awareness
- Accurate administrative abilities
- Blood pressure monitoring
Languages
French
Intermediate
Kinyarwanda
Upper intermediate
Swahili
Intermediate
English
Proficient (C2)
Custom
References available upon request
Affiliations
- Reading Writing Playing the guitar Volunteering
Certification
Basic Life Support
Conflict Resolution
Data Security Awareness
Fire Safety
Resuscitation - Paediatrics
Equality, Diversity and Human Rights
Timeline
GP Administrator
The Good Practice
09.2023 - 06.2025
Receptionist
Porterbrook Medical Centre
05.2022 - 08.2023
Patient Coordinator
Randox
01.2022 - 02.2022
Bachelor of Science - Neuroscience
Keele University
09.2018 - 07.2021
Care Home Assistant - Intern
Orchard Care Homes
12.2015 - 12.2025
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