Mireia Calado
Lonodn,United Kingdom
Summary
Accomplished professional with extensive expertise in fast-moving consumer goods and packaged goods sales. Demonstrates proficiency in corporate account management and retail operations, ensuring seamless calendar management, invoicing, and billing processes. Skilled in data entry and office equipment operation, with a strong focus on disciplinary procedures and workforce planning. Adept at teambuilding facilitation and recruitment strategies, enhancing team performance through effective time management and absence management techniques. Career goals include leveraging skills in invoice processing to drive organisational efficiency and success.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Admin assistant/ HR
Danish Crown
London
02.2023 - 05.2025
- Maintained and updated office records and databases for accuracy.
- Coordinated meeting scheduling, appointments, and team events.
- Processed invoices, tracked expenses, and organised payments to optimise cash flow.
- Facilitated onboarding and training for new employees to enhance integration.
- Managed office supplies inventory, ensuring adequate stock levels.
- Responded promptly to phone inquiries and emails to boost customer satisfaction.
- Oversaw performance management processes, including probation and exit interviews.
- Ensured compliance with UK right to work checks and FCA regulations.
- Managed over 50 customer calls per day
Front Desk Receptionist
King Solomon Hotel
London, Barnet
09.2021 - 05.2022
- Screened and verified visitor IDs, ensuring personnel and office security.
- Greeted visitors, confirming identity and booking details while issuing passes.
- Answered over 40 telephone calls daily, documenting notes for efficient follow-up.
- Resolved minor customer issues, escalating complex matters to line manager.
- Maintained clean reception area to create positive impressions for visitors.
- Assisted administrative staff with special projects through effective file management.
- Recorded customer feedback and addressed complaints to enhance guest experience.
Driver Trainer Facilitator
Amazon
10.2020 - 12.2021
- Supported Delivery Station manager in identifying driver training requirements.
- Delivered operational courses using classroom and practical approaches.
- Conducted comprehensive safety assessments and Training Needs Analyses.
- Maintained precise training records in AMZL learning management systems.
- Interpreted maps and adhered to written instructions for efficient route navigation.
- Utilised hand-held devices for documenting and communicating proof of delivery.
- Ensured timely delivery of over 10,000 packages daily across vast areas.
- Maintained organised warehouse conditions to enhance product retrieval efficiency.
Sales Assistant
Next
London, Barnet
06.2019 - 07.2019
- Processed cash, cheque, card, and mobile payments through POS systems.
- Enhanced visual merchandising by maintaining stock levels and arranging items per style guides.
- Assisted customers in enrolling in store loyalty programmes while explaining key benefits.
- Managed product returns efficiently to ensure customer satisfaction.
- Leveraged product knowledge and sales skills to achieve significant profit growth.
- Greeted customers and provided assistance with merchandise selection and purchase completion.
Receptionist
Power League
North Finchley, London
10.2016 - 02.2017
- Maintained a clean and organised reception area to enhance visitor impressions.
- Greeted customers professionally while providing knowledgeable assistance.
- Resolved enquiries from clients, vendors, and the general public efficiently.
- Updated Salesforce records to ensure high data quality standards.
- Facilitated fire evacuations through clear communication and strict attendance checks.
- Managed high volumes of incoming calls on a multi-line system, documenting messages accurately.
- Coordinated office calendar, scheduled appointments, and assisted with logistical arrangements.
Sales Advisor
Vue Cinema
London, Barnet
11.2015 - 02.2017
- Established positive first impressions by warmly greeting customers.
- Maximised sales opportunities through regular stock replenishment of popular items.
- Processed payments promptly using Point Of Sale (POS) systems to reduce customer wait times.
- Supervised and trained team members to achieve and surpass sales targets.
Education
Diploma of Higher Education - Health and Social Care
Westminster Kingsway College
LondonHigher National Diploma - SPORTS AND FITNESS
Barnet And Southgate College
London 09.2015 - 07.2016
Business management - Business Management
Solent University
London 01.2025 -
GCSEs - All
The Compton School
London 09.2010 - 07.2015
Skills
- FMCG expertise
- Sales and account management
- Retail operations
- Calendar and time management
- Invoicing and billing processes
- Data entry proficiency
- Office equipment operation
- Workforce planning and disciplinary procedures
- Teambuilding and recruitment strategies
Certification
- First Aid certificate
- Introduction to Internal Auditing and Management Training v2
Languages
English
Portuguese
Custom
- Athletics for over 5 years, including 2 years running track for local sport team, 'Allianz Park'.
- Sporting achievements include a 100m Relay Final in the Olympic Stadium track in 2017.
References
References available upon request.
Timeline
Business management - Business Management
Solent University
01.2025 -
Admin assistant/ HR
Danish Crown
02.2023 - 05.2025
Front Desk Receptionist
King Solomon Hotel
09.2021 - 05.2022
Driver Trainer Facilitator
Amazon
10.2020 - 12.2021
Sales Assistant
Next
06.2019 - 07.2019
Receptionist
Power League
10.2016 - 02.2017
Sales Advisor
Vue Cinema
11.2015 - 02.2017
Higher National Diploma - SPORTS AND FITNESS
Barnet And Southgate College
09.2015 - 07.2016
GCSEs - All
The Compton School
09.2010 - 07.2015
Diploma of Higher Education - Health and Social Care
Westminster Kingsway College
Similar Profiles
Winnie PhoebeWinnie Phoebe
QA Supervisor/Site Technical Lead at Danish CrownQA Supervisor/Site Technical Lead at Danish Crown
Hannah ScottHannah Scott
Operational Finance Assistant at Danish CrownOperational Finance Assistant at Danish Crown
Robert WalshRobert Walsh
Delivery driver at danish crownDelivery driver at danish crown
IDAYAT YETUNDE ADESINAIDAYAT YETUNDE ADESINA
Support worker at Fitzroy SupportSupport worker at Fitzroy Support
Ambalavanan ChockalingamAmbalavanan Chockalingam
Senior TPM/Release Train Engineer at Marks and SpencerSenior TPM/Release Train Engineer at Marks and Spencer