Mirdrit Zhinipotoku
London
Summary
Experienced professional with a strong background in team supervision and development strategies. Adept at project execution, customer and supplier engagement, and delivering exceptional customer service. Proficient in financial reporting and account analysis, consistently achieving notable results. Committed to leveraging skills to drive organizational success and foster growth.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Operations executive
Go Get It Consultancy
London
10.2023 - Current
- Fostered long-term relationships with key clients by providing excellent service.
- Cultivated profitable partnerships by understanding and addressing client needs effectively.
- Implemented strategies to retain high-value customers.
- Optimised business operations by streamlining account management processes.
- Managed large customer accounts, ensuring satisfaction and loyalty.
- Negotiated contract terms favorable to both client and company.
- Generated KPI reports to illustrate overall performance.
- Increased client satisfaction, implementing strategic account plans to foster growth.
Team Leader
Off to Work
London
07.2019 - Current
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Identified and maximized upselling opportunities to increase sales and profits.
Education
Diploma of Higher Education - Acting
Tom Todoroff Conservatory
09.2019 - 06.2021
Foundation Degree in Arts - Acting
Junior Guildhall School of Music And Drama
09.2015 - 06.2018
GCSEs - Chinese Language
"Antoine de Saint-Exupery" French High school
Plovdiv/Bulgaria 09.2014 - 06.2015
Skills
- Team supervision
- Team development strategies
- Project execution
- Customer and supplier engagement
- Customer Service
- Financial reporting
- Account analysis
Languages
English
Bulgarian
Albanian
Personal Information
Nationality: British
Timeline
Operations executive
Go Get It Consultancy
10.2023 - Current
Diploma of Higher Education - Acting
Tom Todoroff Conservatory
09.2019 - 06.2021
Team Leader
Off to Work
07.2019 - Current
Foundation Degree in Arts - Acting
Junior Guildhall School of Music And Drama
09.2015 - 06.2018
GCSEs - Chinese Language
"Antoine de Saint-Exupery" French High school
09.2014 - 06.2015
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