MIRCEA Profir
Manager
Belfast
Summary
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Floor Staff Member
Little Wing
Belfast
11.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Communication with customers professionally and proactively to provide product information and advice.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Bartender
The Errigle inn
Belfast
11.2021 - 10.2022
- Performed opening and closing duties, , setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
Supervisor
Greens Pizza
Belfast
05.2020 - 09.2021
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Advanced Team Member
Allied Bakery
Belfast
09.2017 - 10.2019
- Organize and lead a team of 8 people
- Ensuring the target for the day is achieved
- teamwork,communication,and attention for details
- Treated associates with respect and courtesy, recognizing fellow employees using company incentive programs.
- Problem solving ,and quick thinking
- Complied with company policies, procedures and ethics standards, supporting employee satisfaction through regular check-ins and referrals to company health and wellness programs when applicable.
Education
Bachelor of Management Studies - Business Management
Ulster University
Belfast 09.2022 - Current
Skills
Cash Handling
Sales expertise
Organization and Time Management
Attention to Detail
Multitasking Abilities
Teamwork and Collaboration
Problem-Solving
Dependable and Responsible
Timeline
Floor Staff Member
Little Wing
11.2022 - Current
Bachelor of Management Studies - Business Management
Ulster University
09.2022 - Current
Bartender
The Errigle inn
11.2021 - 10.2022
Supervisor
Greens Pizza
05.2020 - 09.2021
Advanced Team Member
Allied Bakery
09.2017 - 10.2019