Mircea - Alexandru Cazacu
South Ockendon,England
Summary
An enthusiastic and reliable individual with the expertise required to oversee operations underpinned by the need for customer satisfaction and continuous improvement. Practical and solution focused with the proven ability to apply extensive health and safety, business and customer service knowledge. An adept facility for making commercial decisions, intuitively and efficiently, in line with short, mid and long-term organisational objectives. A naturally confident and professional demeanour with the proven ability to work at all levels within an organisation, whilst representing the business to the highest of standards in all interactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Process Technician
Randstad Solutions, Procter and Gamble
West Thurrock, Essex
07.2021 - 09.2022
- Monitored, reported and recorded incidents, abnormalities and deviations, taking immediate corrective action to maintain production flow.
- Monitored process conditions, key performance metrics, equipment and control systems, establishing process operations that consistently met plant goals.
- Facilitated smooth shift transitions, conducting effective shift relief to ensure efficient communication and handover.
- Worked to 5S guidelines when starting a shift or a change over to carry out cleaning, inspections, defect checks, and troubleshooting of basic defects.
- Maintained the optimum line performance throughout the shift by adjusting the machine within validated parameters that are critical to quality with complete independence.
- Planned and executed all the relevant asset maintenance tasks to ensure machine / equipment is available and performance targets are being met. Troubleshoots when line is not meeting target output.
- Performed daily and weekly cleaning of the equipment and the area.
- Work to Health and Safety standards as set out in Company documentation.
- Keep all areas of operation clean and tidy.
Wall and Floor Tiler
Construction Buildings
London, Essex
05.2014 - 07.2021
- Protected household items and surfaces from damage and dust with tape, cloth and other protective measures.
- Organised materials, machinery and tools necessary to complete each job.
- Worked with speed, accuracy and safety to complete residential, commercial and institutional jobs.
- Performed accurate measurements, cuts and trims to help flooring pieces fit specific room arrangements.
- Took care to prepare work areas, use adhesives and resolve problems with installations.
- Spread adhesive cement over floor to prevent board joint wearing.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Formed tight and secure joints by removing excess materials and connecting individual pieces.
- Fixed thetiles and applied grout before finishing off.
- Decorated and protected floors and walls using all kinds of tiles ( including ceramic, clay, slate, marble ).
- Prepared surfaces by levelling off with plaster, sand or cement.
Customer Service Agent
Interserve
City of London, Essex
03.2014 - 05.2014
- Acted as first point of contact for customer issues and queries.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Advised customers on applicable policies and managed expectations to minimise further complaints.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with varying questions using product knowledge and service expertise.
- Adhered strictly to policies and procedures for continued company compliance.
Cleaning Supervisor
DK Cleaning LTD
City of London
12.2010 - 03.2012
- Inspected cleaning quality to achieve pristine standards.
- Planned schedule to maximise bookings and deliver deep cleans.
- Guided staff to handle chemical solutions in line with COSHH.
- Delivered constructive feedback to improve cleaning staff performance.
- Reported on accidents and investigated incidents to protect staff safety.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Safely stored cleaning solutions, equipment and chemicals.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Polished glass, mirrors and metal items to attractive shine.
Education
Bachelor of Business Administration - Business and Management
UKCBC
City of London07.2018
High School Diploma - Computing And IT
Colegiul National "Dragos-Voda"
Campulung Moldovenesc, Romania06.2010
Skills
- IT Skills
- Microsoft Office - Word, Excel, Access, PowerPoint & Outlook Adept at learning new software packages
- Health and safety
- Machinery maintenance
- Safe workplace procedures
- Flooring project management
- Deadline management
- Planning and Coordination
- Critical Thinking
- Teamwork and Collaboration
- Relationship-building
- Written and verbal communication skills
- Strong customer service orientation
- Creative problem solving
- Adaptive team player
Interests
Volunteering, team sports, mentoring and coaching, travelling, gaming, reading.
Hobbies
Music, running, dancing, chess, playing a musical instrument, photography.
Timeline
Process Technician
Randstad Solutions, Procter and Gamble
07.2021 - 09.2022
Wall and Floor Tiler
Construction Buildings
05.2014 - 07.2021
Customer Service Agent
Interserve
03.2014 - 05.2014
Cleaning Supervisor
DK Cleaning LTD
12.2010 - 03.2012
Bachelor of Business Administration - Business and Management
UKCBC
High School Diploma - Computing And IT
Colegiul National "Dragos-Voda"
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