Mir Atiqur Rahman
London,United Kingdom
Summary
I am a hardworking, passionate, and very friendly individual. I can communicate in an effective manner, easily engage people, and make social connections very well. I can adapt to new environments and tackle challenges head-on. Furthermore, I'm very focused and able to work effectively both in a team or independently.
Skilful Technology Assistant with knack for troubleshooting and resolving technical issues swiftly. Streamlined IT support processes, enhancing productivity and reducing downtime. Known for excellent communication and teamwork, contributing to seamless technology integration and user satisfaction.
These qualities all can be seen in my multiple employments through out the years as well as my education history.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
General Administrator
PATIENT FIRST SOCIAL ENTERPRISE
London, United Kingdom
12.2023 - 07.2025
- Managed the inbound and outbound referral processes, streamlining operations to enhance overall management effectiveness
- Collaborated closely with clinicians and consultants to prioritize urgent referrals, facilitating swift and appropriate patient care pathways
- Utilized E-RS for processing new referrals and diligently recorded relevant information on EmisWeb, ensuring accurate and comprehensive patient records
- Implemented organizational protocols for the timely dispatch of discharge letters, maintaining compliance with established procedures
- Oversaw appointment letter dispatch through DocMail, ensuring patients received them promptly
- Coordinated the creation and dispatch of hospital referral information to patients, facilitating seamless communication and patient engagement
- Demonstrated meticulous attention to detail by systematically scanning clinical documents and materials into EmisWeb, contributing to the maintenance of accurate patient records
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Offered comprehensive support during auditing processes to ensure compliance with regulations.
- Provided invaluable support for appointment management, optimizing clinic schedules and enhancing patient experiences
- Efficiently executed reception and administrative duties across various clinics, contributing to the smooth operation of healthcare services
IT Support
Patient First Social Enterprise
London
12.2023 - Current
- Provided first-line technical support to clinicians and staff, resolving hardware and software issues efficiently
- Configured and maintained desktops, laptops, and mobile devices used in patient care and administrative tasks
- Set up and supported peripherals, including printers, scanners, and other medical equipment with IT integration
- Streamlined processes by creating efficient workflows for IT support requests.
- Provided base level IT support to non-technical personnel within the business.
- Provided on-site and remote support to resolve urgent IT issues, minimizing disruption to clinical operations
- Supported clinicians during consultations, improving patient experience.
- Documented IT procedures and common troubleshooting steps for staff reference.
E-Commerce Retailer
Home
London, United Kingdom
10.2020 - Current
- Two years of successful business operations, leveraging skills in marketing, sales, to drive revenue growth and deliver exceptional customer experiences
- Served customers all over Europe/UK online
- Generated around £50000 of revenue over two years, all alone
- Implemented market research, product pricing and promotion, lead generation, and customer relationship management
- Managed cash flow, budgeting, and financial analysis with the help of different business apps and Microsoft Office software
- Handled customer complaints, inquiries, and requests
- Operated different transactions from bank transfers to business invoices
Stock Counter
RGIS
London
02.2023 - 08.2023
- Counting and recording inventory with high attention to detail
- Time management, counting and tracking stock while respecting the time frame
- Ordering the supplies when needed by checking the stock inventory
- Collaborating with multiple colleagues to ensure task and shift are efficient
- Using creative solutions to disregard any issues with a positive attitude
Crew Member
McDonald's
Cambridge Circus, United Kingdom
12.2019 - 03.2022
- Taking orders from customers, served meals and making sure the food is kept warm and up to standard
- Actively listening to customers and their issues while handling them professionally, friendly and give courteous service
- Managing different tasks simultaneously in a busy environment while working under pressure during busy time
- Replenished condiments, coffee, other beverages and general supplies while maintaining the cleanliness of service areas
- Handling money, opening the till and credit card system
- Being able to finish orders and different tasks within its time frame
Education
A level - Math
Newham Sixth Form College
London 09.2017 - 06.2019
Forensic Science - Merit
Newham Sixth Form College
London 09.2017 - 06.2019
Business studies - Distinction
Newham Sixth Form College
London 09.2017 - 06.2019
BEng - Aeronautical Engineering
City University of London
London 09.2019 - 06.2022
Skills
- Determined
- Enthusiastic
- Work Efficiently in a team and individually
- Honesty and Integrity
- Interpersonal Skills
- Open-minded
- Very friendly and kind
- Compassionate about my work
- Creativity and Problem Solving
- Punctual and Organized
- Professional and positive attitude
- Reliable
- Good communication skills
- Driven
- Humorous and serious in appropriate situations
- Learning Microsoft Office Software
- Previous experience in CAD software
- EMIS WEB
Languages
Bengali
Italian
Spanish; Castilian
Timeline
IT Support
Patient First Social Enterprise
12.2023 - Current
General Administrator
PATIENT FIRST SOCIAL ENTERPRISE
12.2023 - 07.2025
Stock Counter
RGIS
02.2023 - 08.2023
E-Commerce Retailer
Home
10.2020 - Current
Crew Member
McDonald's
12.2019 - 03.2022
BEng - Aeronautical Engineering
City University of London
09.2019 - 06.2022
A level - Math
Newham Sixth Form College
09.2017 - 06.2019
Forensic Science - Merit
Newham Sixth Form College
09.2017 - 06.2019
Business studies - Distinction
Newham Sixth Form College
09.2017 - 06.2019
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