Miranda Owusu

Utilised extensive experience in A&E and community nursing to provide telephone triage and expert clinical advice to patients of all ages. Assessed symptoms, prioritised care, and provided guidance on self-care, GP referrals, or emergency escalation when necessary. Actively supported Health Advisors in their assessments, ensuring accurate triage and optimal patient care. Conducted safeguarding assessments and escalated concerns as needed, ensuring compliance with safeguarding protocols. Collaborated with multidisciplinary teams to ensure safe, effective, and timely care, while maintaining confidentiality and adhering to NHS guidelines for record-keeping and patient safety.

Agency nursing across multiple healthcare environments, including busy A&E departments and community care settings. Demonstrated the ability to quickly integrate into new teams and adapt to diverse clinical situations, providing high-quality care to patients with both acute and chronic conditions. Delivered comprehensive assessments and triage, managing critical cases and making prompt, effective decisions in fast-paced, high-pressure environments. In community care, provided continuity of care for patients with long-term and palliative needs, developing and implementing individualized treatment plans. Led multidisciplinary teams, mentored junior staff, and ensured seamless collaboration across all services, maintaining the highest standards of patient care.

Led a dedicated team of Healthcare Assistants, overseeing the delivery of holistic, compassionate care to residents while ensuring all care plans were accurately documented and regularly reviewed. Managed and coordinated the escalation of concerns to the multidisciplinary community team, ensuring seamless communication and timely interventions for both long-term and short-term conditions. Took charge of weekly doctor’s rounds, leading discussions, documenting updates, and ensuring that management plans were consistently followed and adapted as needed. Held primary responsibility for maintaining high standards of care, fostering a collaborative environment, and ensuring optimal patient outcomes.

Delivered exceptional, patient-centered care to individuals recovering from elective surgery, meticulously planning post-operative care to maximise recovery and minimise complications. Leveraged advanced clinical knowledge to manage deteriorating patients and ensure the best outcomes. Provided comprehensive and empathetic patient education, offering detailed aftercare advice to ensure patients understood their recovery process and were well-prepared for discharge. Focused on empowering patients with the knowledge and confidence they need to manage their health after surgery and safely transition back to their usual residence.

Worked in a high-pressure A&E environment, adapting to changing COVID-19 regulations while maintaining excellent patient care. Conducted thorough patient assessments, providing immediate support and treatment to those in need. Delivered clear and compassionate discharge advice, ensuring patients understood their diagnosis, treatment plans, and follow-up care. Referred patients to appropriate healthcare providers to ensure continuity of care and timely interventions. Remained highly attentive to safeguarding vulnerable individuals, ensuring their safety and well-being throughout their care journey.

Provided person-centred care to patients and service users, ensuring privacy, dignity, and confidentiality at all times. Responsibilities included delivering personal care, obtaining and recording vital signs, assisting with feeding, and updating care plans accurately. Gained experience supporting patients through orthopaedic and stroke rehabilitation, working closely with physiotherapists and occupational therapists to aid recovery and promote independence. Practised safely within the scope of a Band 2 Healthcare Assistant, escalating concerns to the nurse in charge as needed.

Completed Healthcare Advisor training to provide informed, frontline healthcare support. Advised customers on symptoms of common medical conditions and recommended appropriate over-the-counter treatments. Dispensed prescriptions in accordance with legal and professional standards. Maintained accurate records and safeguarded patient information in line with GDPR and confidentiality policies. Worked collaboratively within a team to deliver safe and effective care.