Miranda Knights

• Provided compassionate & empathetic support to young people on a day-to-day basis.
• Built positive, productive, professional relationships with young people, improving their trust in support system provisions.
• Support young people to maintain adequate education or their vocational careers, by attending the young person's PEP meeting's, supporting college or apprenticeship processes.
• Maintained thorough safeguarding of young people, regularly updating current regulatory knowledge for optimised care provisions.
• Accompanied young people to appointments such as court hearings, appropriate adult representation, CAMHS appointments, solicitor, doctor or dentist appointments, family contacts, continually offering support and ensure their safety.
• Effectively supported children with diverse emotional and behavioural difficulties such as ADHD and mental health.
• Aided positive outcomes in current young person's progress through effective, targeted support and guidance.
• I work closely with external professional's to develop and implement bespoke support for the young people to secure positive outcomes & relevant care programmes.
• Offered therapeutic intervention in crisis scenario/situations, aiding emotional and behavioural development.
• Produced detailed progress reports using SUE to identify risks and areas of improvement.
• Offered support to young people facing crisis through family detachment or criminal involvement.
• Reported on young people's progress to evaluate service impact.
• Monitored the young peoples progress and adapted support programmes to meet changing needs.
• Developed tailored action plans whilst prioritising pressing concerns.
• Assist the young people to obtain and access community resources.
• Liaised with external and internal professionals to provide holistic support.
• Listened to young peoples current struggles to signpost relevant support.
• Identified key young peoples needs to develop targeted support programmes.
• Collaborated with external support providers to maintain good care continuity.
• Counselled young people through difficult times using approved and compassionate holistic strategies.
• Established and maintained working relationships with young people based on trust and non-judgement.

I would perform all administrative task in the office, anything from:

• I would answer calls and emails, responding to clients and relaying messages to staff to ensure swift resolutions.
• Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents.
• Managed clerical needs of employees, including administrative support, file management and stationery supplies.
• Effectively managed incoming and outgoing mail on a timley basis, maintaining prompt responses and filing for maximum office efficiency.
• Implemented collection procedures for payment, successfully increasing on-time payments.
• Responded to telephone enquiries from clients, vendors and members of public.
• Cultivated relationships with high-volume suppliers to drive beneficial business deals.
• Managed office inventory to ensure timely ordering and replenishment of low-level stock.

• My work involved completing all business clientele travel arrangements via emails or telephone request, anything from Airline tickets, booking hotels, trains, taxis or car hire for single use or multiple trips.
• Responded immediately to clients' questions, issues, and complaints and found effective solutions when required and managed the smooth operation of booking through to completion.

• I worked on all aspect of organising clients conference needs/itineraries. Anything from full scale conferences that may run for a week, where accommodation, travel and venue would need to be researched and sourced.
• My work was varied on request from clients, it could be a room to be used for interviews, board meeting space needed, work team building events, rooms for training venues. Each task would be uptake by myself, completed in a speedy, cost effective professional manner. Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• My worked involved working evening & Saturdays with the young children, we would supervise the kids during organised activities, games, arts & sports.
• We would organise day trips for the kids during school holidays. Managed and led activities promoting growth in mental, emotional and educational area. Transported and escorted program participants to and from activities and on field trips.

• I worked as a chef doing the split shift, which was the breakfast service and dinner service. I would cook meals from fresh, plate foods, keep my working areas clean and clean all equipments used. I would also help stock taking of goods and keep the fridge area cleaned.