Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Hi, I’m

Miranda Jarrett

Senior Manager
Tyldesley,Wigan
Miranda Jarrett

Summary

Retail senior management professional with expertise in customer service excellence and a proven history in project scheduling and merchandising strategies. Strong leadership skills demonstrated through effective team coaching, KPI analysis, and conflict resolution. Focused on driving results and fostering growth in fast-paced environments. Regional lead in HR functions, including engagement, development, succession planning, and complex HR case management.

Overview

39
years of professional experience
1
Certification

Work history

Asda
Manchester, Lancashire

General Store Manager
01.2012 - Current

Job overview

  • Managed seven stores across Manchester, ensuring operational excellence and profitability.
  • Nominated for Leader of the Year in 2024 for outstanding retail performance.
  • Optimised store operations by delivering key results areas and maintaining high standards.
  • Developed talent through targeted training and rigorous recruitment processes.
  • Conducted staff appraisals, promoting continuous professional development and improvement.
  • Analysed sales figures to identify opportunities for enhancement and implemented corrective measures.
  • Established clear budgets with robust controls to ensure financial efficiency.
  • Led initiatives for Menopause support across retail workspace to promote employee wellbeing.
  • Ensured adherence to health and safety regulations, maintaining a safe shopping environment for customers.
  • Conducted performance reviews, leading to improved staff productivity.
  • Monitored competitor activities, adapting pricing strategies accordingly.
  • Organised special events within the store; boosted footfall during off-peak hours.
  • Led strategic planning meetings, resulting in clear business objectives.
  • Managed conflict resolution within teams, ensuring smooth workflow.
  • Mentored junior managers, fostering a culture of continuous learning.

Asda

Deputy Store Manager
02.2010 - 01.2012

Job overview

  • Inspired team members to achieve business results through effective leadership.
  • Maintained a proactive approach to challenges, demonstrating commitment and flexibility.
  • Prioritised quality results, aligning efforts with overall business success drivers.
  • Conducted regular performance reviews to support individual development and growth.
  • Facilitated recruitment, hiring, and onboarding processes for store staff.
  • Maximised profitability by efficiently managing budgets and identifying growth opportunities.
  • Enforced licensing laws and health regulations at all events to ensure compliance.
  • Led daily operations to ensure smooth functioning of store activities.

Asda

HR Manager
01.2007 - 02.2010

Job overview

  • Resolved employee conflicts in compliance with corporate procedures.
  • Recruited, hired, and trained new employees to enhance profitability.
  • Conducted exit interviews, collecting insights to improve retention rates.
  • Managed recruitment processes to consistently achieve budget targets and goals.
  • Reviewed and updated company policies to ensure legal compliance.
  • Communicated HR policies effectively, fostering a compliant workforce.
  • Provided HR guidance to line managers on conflict resolution and performance issues.
  • Led salary reviews and succession planning initiatives for talent development.
  • Handled grievance procedures in line with employment law regulations.
  • Represented clients in tribunal hearings to defend their rights successfully.

Asda

Deputy Store Manager
01.2004 - 01.2007

Job overview

  • Set SMART goals for store team, enhancing staff capabilities and boosting sales performance.
  • Maintained strong partnerships with Store Managers to ensure alignment and timely communications.
  • Identified operational issues, devising and implementing effective corrective actions.
  • Led by example, consistently adding value to team dynamics and store operations.
  • Increased sales through targeted strategies informed by store performance data.
  • Solicited customer feedback to identify needs and refine product offerings.
  • Regularly surpassed KPI targets, demonstrating commitment to excellence.
  • Promoted brand loyalty via company schemes, events, and engagement with repeat customers.

Asda

Manager
08.1994 - 01.2004

Job overview

  • Supervised twilight team to uphold high store standards from 1994 to 1997.
  • Held various management roles in Provisions, Fresh Food, and Customer Service between 1997 and 2004.
  • Developed and implemented strategic objectives, measuring progress against KPIs for ROI assurance.
  • Inspired operational excellence by managing priorities and demonstrating expertise.
  • Analysed data to identify cost-reduction opportunities.
  • Monitored team development, establishing performance objectives and providing feedback for growth.
  • Conducted audits and risk assessments to ensure regulatory compliance.
  • Exceed productivity targets consistently by enhancing individual and team performance.

Lancastrian Squash Club - Leigh
Leigh

Functions Manager
04.1991 - 08.1994

Job overview

  • Collaborated with private owner to organise all functions, including weddings.
  • Managed reception duties, rota scheduling, and payroll to enhance operational efficiency.
  • Ensured enjoyable customer experiences in health and wellbeing throughout facility.

Homesales Limited
Leigh, Manchester

Real estate agent assistant
03.1990 - 04.1991

Job overview

  • Facilitated the signing of agreements by ensuring legal compliance at all stages.
  • Liaised with solicitors on conveyancing matters aiding transaction completions.
  • Established beneficial networks within the realty sector; enhanced referrals and leads generation.
  • Supported customer service initiatives, resolving queries promptly and professionally.

Sir Jacob Behrens and Sons - Manchester
Manchester

Office Administrator
05.1986 - 03.1990

Job overview

  • Streamlined high-volume telephone enquiries, significantly reducing correspondence backlogs.
  • Maintained accuracy and quality in data entry and recordkeeping.
  • Organised filing systems to ensure compliance with company policies and data security protocols.
  • Managed database for up-to-date records and enhanced accuracy.
  • Processed invoices and financial data with meticulous attention to detail.
  • Executed secretarial tasks to facilitate efficient administrative operations.
  • Monitored office supply inventory, ensuring uninterrupted operational flow.
  • Greeted and directed visitors to minimise wait times and enhance satisfaction.

Education

Avado
London

CIPD Level 5 from HR
10/2025

Asda
Leeds

Menopause Management Certificate from Menopause in the workplace
05/2018

Sight and Sound College
Manchester

Audio Typist Level 2 in Typist from Office Studies
06/1986 - 11/1986

Fred Longworth High School
Manchester

O Levels from HR
05/1986 - 06/1986

Skills

  • Retail management
  • Human resources leadership
  • Workplace menopause advocacy
  • Customer service excellence
  • Project management
  • Merchandising strategies
  • Team leadership
  • Coaching and mentoring
  • KPI analysis
  • Conflict resolution

Accomplishments

    Finalist for Leader of the Year 2024

Certification

Currently working on doing my CIPD Level 5

Personal Licence to sell BWS

Affiliations

  • Travelling
  • Beauty
  • Antiques

Languages

English
Beginner

Timeline

General Store Manager

Asda
01.2012 - Current

Deputy Store Manager

Asda
02.2010 - 01.2012

HR Manager

Asda
01.2007 - 02.2010

Deputy Store Manager

Asda
01.2004 - 01.2007

Manager

Asda
08.1994 - 01.2004

Functions Manager

Lancastrian Squash Club - Leigh
04.1991 - 08.1994

Real estate agent assistant

Homesales Limited
03.1990 - 04.1991

Office Administrator

Sir Jacob Behrens and Sons - Manchester
05.1986 - 03.1990

Avado

CIPD Level 5 from HR
10/2025

Asda

Menopause Management Certificate from Menopause in the workplace
05/2018

Sight and Sound College

Audio Typist Level 2 in Typist from Office Studies
06/1986 - 11/1986

Fred Longworth High School

O Levels from HR
05/1986 - 06/1986

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Miranda JarrettSenior Manager