Miralda Brigginshaw
Swindon,Wiltshire
Summary
With a solid foundation in customer service and communication, I excel in building relationships and understanding client needs. Adaptable and quick to learn, I bring enthusiasm and a proactive approach to problem-solving. My focus on teamwork and effective collaboration ensures seamless interactions and positive outcomes.
Overview
3
3
Languages
17
17
years of professional experience
Work History
Multi Lingual service agent
Medion Electronic
07.2024 - Current
- Handled customer service requests for French-speaking customers, ensuring timely resolution and satisfaction
- Handled customer inquiries over the phone
- Monitored and updated customers on repair progress, providing clear communication and support throughout the process
- Monitored delivery progress and communicated updates to customers, ensuring they were informed of their order status
- Provided customers with tracking numbers for their orders
- Sending return slips by email to the customers for repair.
- When there is a breakdown.
- We can replace, repair ,or refund the units if not repairable or out of
- Stock.
- My responsibilities are as follows:
Medical Receptionist • Reception and Back Office Assistant
Merchiston Surgery
Swindon, Wiltshire
07.2021 - 06.2024
- Welcomed and checked in patients for office appointments, providing a positive first impression and ensuring smooth operational flow
- Completed registration process for new patients, ensuring accurate information collection for seamless onboarding
- Answering incoming calls
- Routing to appropriate personnel
- Handling paperwork for patients to fill out
- Entering all demographic details into health records
- Entering referrals for office visits into electronic health record
- Moving patients through a pre-determined schedule of
- Appointments at a physicians office
- Arrange appointments for Bloods-Blood Pressure-Medication
- Reviews-ECG-Asthma-COPD etc.
- Collate samples-Urine-Bloods-Stools-=
- Progressing referrals with the referrals team
- Coordinated progression of test results with relevant departments, facilitating timely updates for patient care
Foreign English Teacher• Teacher
Haitian American Institute
Port Au Prince
07.2016 - 01.2017
English Teacher• Teacher
Wonderful Institute
Les Cayes Sud
03.2010 - 03.2015
Education
Science of Administratives -
Coeurs Unies Universite
Port au Prince, HaitiDiploma in Higher Education - Entrepreneurship and Marketing
Quick Learning Haiti
Port-au-PrinceAdvanced Receptionist Training -
Association des Ecoles Professionnelles
Port au PrinceCertificate of Higher Education - Hotellerie and Tourisme
Wonderful Institute
Port au PrinceDiploma of Higher Education - English Language and Literature
American English School
Port au PrinceSkills
- CRM software use
- Customer relationship management
- Customer Service
- Technical support
- Scheduling appointments
- Patient interaction
- Issue resolution
- Client relations
- Bilingual or multilingual
- Communication
- Interpersonal skills
- Team collaboration
- Adaptive problem solving
- Decision-making
- Crisis handling
- Approachable personality
- Communication skills
Languages
English
Proficient
C2
French
Proficient
C2
Creole
Proficient
C2
Custom
True
Hobbies and interests
- Learning new things
- Playing music
- Travelling and making connections
Timeline
Multi Lingual service agent
Medion Electronic
07.2024 - Current
Medical Receptionist • Reception and Back Office Assistant
Merchiston Surgery
07.2021 - 06.2024
Foreign English Teacher• Teacher
Haitian American Institute
07.2016 - 01.2017
English Teacher• Teacher
Wonderful Institute
03.2010 - 03.2015
Science of Administratives -
Coeurs Unies Universite
Diploma in Higher Education - Entrepreneurship and Marketing
Quick Learning Haiti
Advanced Receptionist Training -
Association des Ecoles Professionnelles
Certificate of Higher Education - Hotellerie and Tourisme
Wonderful Institute
Diploma of Higher Education - English Language and Literature
American English School