Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Mirac Kella

walsall,birmi

Summary

Dynamic and results-driven professional with expertise in customer service, face-to-face selling, and strategic selling techniques. Demonstrates proficiency in cash handling, payment processing, and stock control while maintaining a positive attitude and fostering strong customer relationships. Skilled in successful up-selling and price tagging, complemented by bilingual or multilingual capabilities to enhance communication across diverse audiences. Committed to delivering exceptional service with patience and empathy, aiming to contribute to organisational success through effective sales strategies and operational excellence.

Experienced sale assistant with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

sale assistant

Grocery Store
Birmingham
11.2024 - Current
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Demonstrated products effectively leading to increased sales conversions.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Offered personalised shopping advice to enhance customer experiences.

Assistant restaurant general manager

Bar and Mediterranean restaurant
Birmingham, west midlands
01.2021 - 10.2024
  • Established a harmonious work environment for improved employee morale.
  • Conducted regular staff meetings for better communication within the team.
  • Developed new menu items to enhance customer dining experience.
  • Assisted in financial tasks like budgeting, forecasting, reducing overhead costs.
  • Fostered good relationships with suppliers for better negotiation terms.
  • Supervised food preparation process, ensuring adherence to safety standards.
  • Resolved customer complaints professionally, leading to repeat business and increased loyalty.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

self employed

construction company
Birmingham, west midlands
04.2019 - 12.2023
  • Ensured safety by adhering to all health and safety regulations on construction site.
  • Worked in all weather conditions whilst maintaining high standards of workmanship.
  • Performed concrete mixing and pouring tasks for robust structure creation.
  • Loaded and unloaded building materials, maintaining supply availability at worksite.
  • Collaborated with team members for improved productivity.
  • Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
  • Identified worksite hazards and remedied or escalated to reduce risks.
  • Recorded daily data in work logs and completed written reports detailing daily work performance.

Education

Diploma of Higher Education - economics

ISMAIL QEMALI
Tirana,Albania
09.2008 - 07.2012

Skills

  • Successful up-selling
  • Strategic selling techniques
  • Price tagging
  • Bilingual or multilingual
  • Cash handling
  • Stock control
  • Positive attitude
  • Customer Service
  • Payment Processing
  • Patience and empathy
  • Face-to-face selling
  • Cash management

Certification

Personal licence (Alcohol )

CSCS card ( General Construction Site Labourer)


Timeline

sale assistant

Grocery Store
11.2024 - Current

Assistant restaurant general manager

Bar and Mediterranean restaurant
01.2021 - 10.2024

self employed

construction company
04.2019 - 12.2023

Diploma of Higher Education - economics

ISMAIL QEMALI
09.2008 - 07.2012

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Mirac Kella