Mirabela Staruiala
Exeter,Devon
Summary
Enthusiastic Customer Support Specialist with 6 years of experience. Secures team success through hard work, attention to detail and excellent organisation.
I'm attentive towards my work and I'm excited to find new opportunities.
I have a teaching certificate, which requires to be patient and calm even in less favourable situations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Customer support specialist
TympaHealth Technologies LTD
Exeter, Devon
05.2022 - 03.2024
- Completed transactions to replace or exchange defective items.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Used multiple communication applications to achieve resolution;
resolving service problems and complaints. - Worked with stakeholders for the benefit of customers as well as company growth; and using Service Management Tools (Zendesk & Salesforce) to help resolve customer enquiries.
- Used Xero to check invoices for customers.
- Used Unleashed to complete orders and validate credits.
- Applied critical thinking to analyse problems, evaluate solutions, and make optimal decisions.
- Actively participated in various meetings to identify solutions for recurring issues.
- Consistently provided exceptional customer service by managing inquiries through phone, email, and live chat across various channels.
- Disabled inactive accounts.
- Coordinated collections using UPS and Parcelforce websites.
Customer service advisor - Heathrow
Sitel UK
Exeter, Devon
02.2020 - 04.2022
- Proactively addressed customer inquiries across social media platforms (Instagram, Facebook, and Twitter) and email channels, ensuring prompt resolution and satisfaction.
- Delivered accurate information to maintain high levels of customer satisfaction and loyalty.
- Cultivated strong client relationships by consistently exceeding expectations and building rapport.
- Surpassed Key Performance Indicator (KPI) targets in providing exceptional customer support through phone, email, and chat.
- Maintained up-to-date customer databases, ensuring compliance with GDPR regulations.
- Successfully resolved a diverse range of incoming complaints, prioritizing customer satisfaction.
- Demonstrated multitasking ability by efficiently managing up to 6 live chats simultaneously while maintaining attention to detail.
- Managed customer account inquiries with precision, resolving product and service complaints to guarantee satisfaction.
- Actively utilized Salesforce, updating the knowledge section monthly to enhance support effectiveness.
Customer support officer
Digi Communications/RCS & RDS
Bucharest , Bucharest
01.2019 - 12.2019
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Improved customer satisfaction ratings through responsive query resolution.
- Collaborated closely with sales department to identify, support and maximise expansion opportunities.
- Optimised customer service strategy to focus on priority customers, boosting repeat purchases by 80%.
- Reached out to established clients to follow up after sales and offer new products and services.
- Performed my work speaking with Spanish
- Processed invoices and payment runs with complete accuracy.
Receptionist
World Class heath & fitness
Bucharest, Bucharest
01.2018 - 12.2018
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Offered knowledgeable, friendly support to different guests.
- Represented company and promoted brand with exceptional service and presentation.
- Maintained reception stock of important product
- Sold different memberships/products
- Oversaw office supply orders and replenished stock for staff use.
- Monitored and updated stock levels and inventory databases.
- Processed invoices and payment runs with complete accuracy.
Education
A-Levels - Teaching - between 4 and 12 years old
Spiru Haret
Romania 09.2014 - 06.2018
Skills
- Knowledge of Microsoft Office, Salesforce, Zendesk, Zoho CRM, Unleashed, Xero
- Performing technical troubleshooting
- Social media marketing
- Multilingual (Spanish, Romanian, Italian, English)
- Qualified First Aider
Affiliations
- Reading
- Travelling
- Photography
Languages
English
Fluent
Spanish
Fluent
Italian
Advanced
Romanian
Native
Timeline
Customer support specialist
TympaHealth Technologies LTD
05.2022 - 03.2024
Customer service advisor - Heathrow
Sitel UK
02.2020 - 04.2022
Customer support officer
Digi Communications/RCS & RDS
01.2019 - 12.2019
Receptionist
World Class heath & fitness
01.2018 - 12.2018
A-Levels - Teaching - between 4 and 12 years old
Spiru Haret
09.2014 - 06.2018
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