Mira Yankova
Summary
Site Reliability Engineer with 8 years of experience and a strong focus in application architecture, management and reporting. I have expertise in project coordination, liaising with all lines of business and technology to ensure a holistic approach to delivering on objectives. I am a skilled and engaging presenter, comfortable delivering insights to stakeholders, translating complex data into actionable insights and contributing to a collaborative and transparent work environment.
Overview
10
10
years of professional experience
Work history
Software Engineer, Application Support Development
JP Morgan Chase
08.2018 - 06.2025
- I supported over 30 distinct applications, as well as services, databases and hosts;
- I performed code optimisations, working with Sonar scans to identify stale code and improve Unit testing coverage;
- I managed deployment work for multiple teams, using BitBucket and Jules pipelines;
- I have organised and automated Data Centre hygiene exercises, database migrations, patching and repaves;
- I have extensive experience in Data Management and complying with data privacy regulations, especially in handling Swiss data;
- I was responsible for implementing up-to-date observability tools to ensure accountability and high-level governance of applications;
- I have completed strategic application re-platforming, testing, maintenance, upgrades;
- I have frequently supported production business issues, from BAU to High and Major Incident management, as well as Rapid Response escalations;
- I have facilitated blameless Post-Mortems and RCAs, engaging multiple Operations and Development teams and coordinating discussions;
- I have liaised with business and development representatives to ensure we had strategic solutions in place for repeat issues;
- I was responsible for Incident Queue management and Scrum meetings for the global EMEA and APAC regions;
- Over the years I specialised in bespoke reporting for business, especially with external regulatory impact; liaised between regulators and technology teams; worked to strict deadlines and requirements to validate data before curating the reporting;
- I have provided coaching to Level 1 team to assist them adopting incident resolution of frequent issues;
- In the course of my tenure at JP Morgan I have completed an intensive SRE training course;
- I have strong communication skills, both written and oral, with internal and external stakeholders.
Data Analyst, MI Department
Actavo – Scottish Power Engineering Service, Installation, Dual-Fuel
08.2016 - 08.2018
- I was part of the team performing database maintenance, hygiene and updates;
- I was responsible for overall data management of the business’ records and workflow;
- I was tasked with creating scheduled, standardised extracts for operational reporting, oversight controls and regulatory tasks;
- Due to my understanding of both the business and our available data points, I was often able to advise senior management on the most significant metrics to include in our monitoring and create more functional observability tools;
- I was responsible for discovering and presenting common trends in front of all levels of business, from Operations to Tech Stakeholders and Senior Management.
Customer Service Agent
Teleperformance UK
08.2015 - 08.2016
- As an insurance management agent, I have undergone significant training in regulatory requirements, understanding underwriter agreements and communicating contract terminology to non-technical clients;
- I have grown accustomed to working in a particularly fast-paced environment and within strict time limits, while maintaining attention to detail;
- I have shown talent in conversing easily with people from all lines of work and background and answering their questions in a patient, clear and sympathetic way;
- I have also gained valuable experience in dealing with confidential information in a professional manner.
Education
MA - English Literature
University of Glasgow
01.2010 - 1 2014
English Literature
University of California Los Angeles (UCLA)
01.2012 - 1 2013
Certificate in Advanced English (CAE) - undefined
University of Cambridge ESOL Examinations
Diplôme d’études en langue Française, Delf B1 - undefined
CIEP, Ministry of Education (France)
Skills
- Site reliability engineer
- Continuous Integration
- BitBucket, Jules
- Sonar
- Dynatrace
- SQL
- Java
- Terraform
- AWS
- Technical Analysis
- Project Development
- Application support
References
- Jonathan Green, Manager / JP Morgan Chase,
+447455901164, green.jonathanm@gmail.com
- Souhel Erksoussi, Manager / JP Morgan Chase,
+41799615282, souhel.erksoussi@gmail.com
- Ross Byrne, Manager / JP Morgan Chase,
+447866607649, ross.e.byrne@gmail.com
Timeline
Software Engineer, Application Support Development
JP Morgan Chase
08.2018 - 06.2025
Data Analyst, MI Department
Actavo – Scottish Power Engineering Service, Installation, Dual-Fuel
08.2016 - 08.2018
Customer Service Agent
Teleperformance UK
08.2015 - 08.2016
English Literature
University of California Los Angeles (UCLA)
01.2012 - 1 2013
MA - English Literature
University of Glasgow
01.2010 - 1 2014
Certificate in Advanced English (CAE) - undefined
University of Cambridge ESOL Examinations
Diplôme d’études en langue Française, Delf B1 - undefined
CIEP, Ministry of Education (France)
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