Mir Ahsan Majeed
Manchester,UK
Summary
Dedicated hotel & property manager with more than 26 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations.
Results orientated and dedicated business professional with demonstrated experience and success in general management within the hospitality industry. History of providing effective leadership to efficiently manage operations, provide innovative concepts, supervise high performing teams and manage staff. Extensive background in P&L with the proven ability to control cost and positively impact overall business success. Driven and committed to exceed goals, boost sales and increasing revenue without compromising on overall customer service standards.
A combination of management qualifications gained, bachelor’s in commerce, master’s in business administration and a Post Graduate Diploma in Hotel Operations, has contributed to a successful career in management.
A passion for motivating and mentoring staff, providing a high standard of customer satisfaction and developing strategies for business improvement.
Many years of management experience with an array of transferable skills which would be ideal for management roles across a range of sectors.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Front Office Manager
IBIS Styles Manchester Portland Hotel
Manchester
2022.11 - 2023.07
- Managed team of 15 staff in 3-star deluxe hotel with 229 rooms.
- Managed the reception team ensuring guests received exceptional service and created return business.
- Established all guest requests were dealt with swiftly and efficiently.
- Performed daily running of reception guaranteeing check-in and out ran smoothly into Excellent Hotels standards.
- Oversaw all billing procedures were followed correctly and accurately at all times.
- Made certain early and late shift procedures were followed correctly and accurately at all times.
- Ensured all reservations were taken and input accurately by Excellent Hotel standards.
- Maximized sales by making sure the whole team were aware of 'Rate of the Day' and associate sales targets.
- Answered hotel switchboard and transferred all queries onto the relevant person.
- Oversaw average for the Night Auditor/Porter shifts at all times.
- Performed training and management of the reception and night team.
- Conducted workload scheduling, bank audits and managed the night audit.
Front Office Manager
Clayton Hotel Manchester City Centre
Manchester
2022.04 - 2022.07
- Managed team of 14 staff in 4-star deluxe hotel with 329 rooms.
- Managed the reception team ensuring guests received exceptional service and created return business.
- Established all guest requests were dealt with swiftly and efficiently.
- Performed daily running of reception guaranteeing check-in and out ran smoothly into Excellent Hotels standards.
- Oversaw all billing procedures were followed correctly and accurately at all times.
- Made certain early and late shift procedures were followed correctly and accurately at all times.
- Ensured all reservations were taken and input accurately by Excellent Hotel standards.
- Maximized sales by making sure the whole team were aware of 'Rate of the Day' and associate sales targets.
- Answered hotel switchboard and transferred all queries onto the relevant person.
- Oversaw average for the Night Auditor/Porter shifts at all times.
- Performed training and management of the reception and night team.
- Conducted workload scheduling, bank audits and managed the night audit.
Front Office Manager
IBIS Styles Manchester Portland Hotel
Manchester
2020.04 - 2022.03
- Managed team of 10 staff in 3-star deluxe hotel with 229 rooms.
- Managed the reception team ensuring guests received exceptional service and created return business.
- Established all guest requests were dealt with swiftly and efficiently.
- Performed daily running of reception guaranteeing check-in and out ran smoothly into Excellent Hotels standards.
- Oversaw all billing procedures were followed correctly and accurately at all times.
- Made certain early and late shift procedures were followed correctly and accurately at all times.
- Ensured all reservations were taken and input accurately by Excellent Hotel standards.
- Maximized sales by making sure the whole team were aware of 'Rate of the Day' and associate sales targets.
- Answered hotel switchboard and transferred all queries onto the relevant person.
- Oversaw average for the Night Auditor/Porter shifts at all times.
- Performed training and management of the reception and night team.
- Conducted workload scheduling, bank audits and managed the night audit.
Property Manager
Necto Estate Ltd
Manchester & Greater London
2016.12 - 2020.02
- I am using my skills and experience to good use in a family run business where I was providing first point of contact with important and high network clients and suppliers.
- Managed import for 18 Luxury properties in Manchester & in Greater London Area.
- I have used my skills and experience to good use in a hospitality run business where I have provided first point of contact with important and high network clients and suppliers Responsible for head of departments.
- Composition of legal documents and letters relating to client transactions.
- Ensuring that the team keeps all client financials are up to date and accessible to fellow Managing team of 14 within North West.
- Designed, planned and implemented marketing strategies.
- Overviewed HR; interviewing, training, delegating, coaching/counselling and performance appraisals.
- Managed contracts for major projects including roof/window replacements.
- Provided various measures for negotiating and organizing leases and rental agreements.
- Work on KPI & SLA.
- Preparation of annual budgets.
- Directed and managed property operations to assure optimum performance and continual improvement in guest service, employee sales/marketing, property appearance and profit/financial control.
- Produced daily reports for monthly property financials.
- Supervised maintenance including budgeted occupancy and rental rates.
Front of House Manager
Macdonald Hotel
Manchester
2012.06 - 2016.11
- Managed team of 15 staff in 4-star deluxe hotel with 333 rooms.
- Managed the reception team ensuring guests received exceptional service and created return business.
- Established all guest requests were dealt with swiftly and efficiently.
- Performed daily running of reception guaranteeing check-in and out ran smoothly into Excellent Hotels standards.
- Oversaw all billing procedures were followed correctly and accurately at all times.
- Made certain early and late shift procedures were followed correctly and accurately at all times.
- Ensured all reservations were taken and input accurately by Excellent Hotel standards.
- Maximized sales by making sure the whole team were aware of 'Rate of the Day' and associate sales targets.
- Answered hotel switchboard and transferred all queries onto the relevant person.
- Oversaw average for the Night Auditor/Porter shifts at all times.
- Performed training and management of the reception and night team.
- Conducted workload scheduling, bank audits and managed the night audit.
Front of House Manager
Rudding Park Hotel & Golf
Harrogate
2009.05 - 2012.06
- Managed 12 members of staff including at 4-star deluxe hotel with 79 rooms, 3 lodges.
- Managed the reception team ensuring guests received exceptional service.
- Maximized sales ensuring the team were aware of relevant sales targets.
- Answered hotel switchboard and transferred all queries onto the relevant person.
- Oversaw average for the Night Auditor/Porter shifts at all times.
- Performed training and management of the reception and night team.
- Conducted workload scheduling, bank audits and managed the night audit.
Senior Night Manager
De Vere Grand Harbour Hotel
Southampton
2006.09 - 2009.05
- Provided management for Front Office operations in a 5-star hotel with 173 rooms.
- Awarded Manager of the Quarter for highest customer satisfaction and quality of service.
- Represented the General Manager and Head of Department between 8 pm - 8 am ensuring all incidents were logged and handled in accordance with hotel procedures.
- Handled all guest queries were dealt within a satisfactory manner.
- Actively pursued an increase in customer satisfaction.
- Managed all staff activities including staff allocation, workloads and payroll.
- Liaised with the night porters and reception via the radio network on the prevention of crime and disorder.
Night Manager
Clayton Crown Hotel
Cricklewood, UK
2004.10 - 2006.08
- Providing management for front office operations in a 4-star hotel with 149 rooms.
- Ensured that company standards were maintained.
- Monitored tasks completed by team members to ensure that the quality and accuracy of work was to the level expected.
- Coordinated, directed and managed hotel operation for maximum profitability, ensured guest satisfaction, protected financial aspects of business and maintained the building.
- Directed and managed property operations to assure optimum performance and continual improvement in guest service, employee sales/marketing, property appearance and profit/financial control.
Operations Manager
Wingate by Wyndham Convention Centre
Orlando
2001.08 - 2001.08
- Provided management for all hotel operations in a 4-star hotel with 101 rooms which was recognised as one of the top US Hotel/Resort/Spas in 2003.
Front of House Manager
Holiday Inn Express & Suites
Orlando
1999.02 - 2001.08
- Provided management for Front Office operations, Reception, Night Teams and Concierge in a 4-star deluxe hotel with 256 rooms Team Leader for 18 staff.
Education
Master - Hotel Operations
IHTTI School of Hotel Management
Neuchâtel, SwitzerlandMaster - Business Administration Management
Punjab University
Lahore, PakistanGraduation - Commerce Accounting Economics Statistic
Punjab College of Commerce
Lahore, PakistanSkills
- Leadership and senior staff management
- Team building, coaching, mentoring and training
- Business development and service improvement
- P & L Report income, expenses & profit or loss
- Operational activities, management and budgets
- Revenue Generation
- Operational Analysis
- Achievement of SLAs and KPI’s
- Budgeting, Forecasting and Payroll
- Efficiency and reliability improvement
- PR initiatives, prospecting, marketing and networking
- Multitasking effectively in fast-paced and pressured environment
- Room inventory maintenance
- Budgeting and forecasting experience
- Reservation handling
- Reception duties coordination
- Guest relation management
- Budgeting proficiency
- Basic accounting knowledge
- Guest satisfaction tracking
Certification
- First Aid at Work British Red Cross
- Crises Management De Vere Hotels
- Forte Commitment to Excellence De Vere Hotels
- Fire Marshal Certificate
- Food & Hygiene Certificate
References
Available on request.
Hobbies & Interests
I relax by reading, watching selective television programmes and movies. I also get great enjoyment from socializing with friends and spending quality time with my family. My travels around Europe, Middle East, Southeast Asia, USA and study in Switzerland have given me a true understanding of the various cultures and traditions.
Timeline
Front Office Manager
IBIS Styles Manchester Portland Hotel
2022.11 - 2023.07
Front Office Manager
Clayton Hotel Manchester City Centre
2022.04 - 2022.07
Front Office Manager
IBIS Styles Manchester Portland Hotel
2020.04 - 2022.03
Property Manager
Necto Estate Ltd
2016.12 - 2020.02
Front of House Manager
Macdonald Hotel
2012.06 - 2016.11
Front of House Manager
Rudding Park Hotel & Golf
2009.05 - 2012.06
Senior Night Manager
De Vere Grand Harbour Hotel
2006.09 - 2009.05
Night Manager
Clayton Crown Hotel
2004.10 - 2006.08
Operations Manager
Wingate by Wyndham Convention Centre
2001.08 - 2001.08
Front of House Manager
Holiday Inn Express & Suites
1999.02 - 2001.08
Master - Business Administration Management
Punjab University
Graduation - Commerce Accounting Economics Statistic
Punjab College of Commerce
Master - Hotel Operations
IHTTI School of Hotel Management