Mi Qi Lin
Cwmbran,Torfaen
Summary
A motivated sixth-form student looking for a part-time summer role. Reliable, willing to learn, and able to collaborate well with both staff members and customers.
Overview
5
5
years of professional experience
Work History
Counter worker
Golden Star
Pontypool, Torfaen
01.2022 - Current
- Recorded customer orders and captured requests to enhance service satisfaction.
- Managed telephone orders and handled enquiries to fulfil customer requirements.
- Managed customer payment processing, ensuring quick and accurate transactions.
- Resolved customer complaints with empathy and professionalism for business outcomes.
- Coordinated with kitchen staff on order nuances, supporting accurate preparation and service.
- Escalated for help when steps were unclear to maintain workflow accuracy.
- Executed kitchen restocking procedures, maintaining ingredient availability for seamless service. to keep ingredients ready for service.
- Allocated orders by address and scheduled planned routes for driver dispatch.
Education
A-Levels -
Hereford Sixth Form College
HerefordGCSEs -
St Alban's RC High School
PontypoolSkills
- Order management
- Payment processing
- Telephone orders
- Customer service
- Complaint resolution
- Attention to Detail
- Active listening
Languages
Chinese (Mandarin)
Intermediate
B1
Interests
- Graphic design and visual communication
- Crafts
- Video editing and digital media
- Storytelling and creative writing
- Strategy and teamwork-based games
Timeline
Counter worker
Golden Star
01.2022 - Current
A-Levels -
Hereford Sixth Form College
GCSEs -
St Alban's RC High School