Minh Tri Vu
Summary
Offering strong communication skills and natural ability to connect with people, eager to learn and thrive in telesales environment. Delivers foundational understanding of sales principles and customer service, easily adapting to new systems and strategies. Ready to use and develop communication and persuasion skills in sales or investment banking role.
Professional with a background in telesales, delivering effective communication and persuasive techniques to drive sales. Skilled in building rapport with clients, actively listening, and addressing needs to close deals. Strong focus on team collaboration and flexible to changing demands, ensuring reliable performance. Known for excellent customer service, problem-solving, and meeting targets required.
Overview
1
1
year of professional experience
Work History
Telesales Agent
British University Vietnam
05.2023 - 11.2023
- Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Provided information about available services and purchase advantages.
- Asked relevant questions to assist customers with selecting needed or requested services about the university.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.
- Retained existing customers by providing exceptional service, staying informed on updates, and offering tailored solutions based on individual needs.
Education
Bachelor of Banking And Finance - Banking And Finance
Coventry University
London, United Kingdom05-2026
Skills
- Goal oriented
- Target achievement
- Objection handling
- Sales strategies
- Persuasion techniques
- Script memorization
- Customer service
- Results-driven
- Open minded
- Sociable
Languages
Vietnamese
Native language
English
Proficient
C2
Timeline
Telesales Agent
British University Vietnam
05.2023 - 11.2023
Bachelor of Banking And Finance - Banking And Finance
Coventry University
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