Minex Patel
Maidenhead,Berkshire
Summary
Confident in providing top-notch customer service and solving technical problems efficiently. Excels in communication, patience, and teamwork to assist users and foster positive interactions. Quick to learn new systems and adapt to changing technologies, ensuring smooth operations and satisfied clients.
Overview
1
1
Certification
19
19
years of professional experience
Work History
2nd Line Helpdesk Technician
Bluespires IT Solutions
Oxford, Oxfordshire
11.2013 - Current
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Managed incident tickets from inception to resolution, documenting processes and solutions in detail.
- Provided clear and concise step-by-step technical support to guide clients.
- Responded promptly to help desk requests, offering professional and courteous support to end-users.
- Utilised diagnostic tools and software to swiftly identify the root cause of technical issues, expediting problem resolution.
Helpdesk Technician
Complete IT
Oxford, Oxfordshire
11.2007 - 11.2013
- Used remote access to navigate and link to customer computers.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Used support tickets to track and speed up incidents.
- Backed up servers regularly to reduce data loss.
Education
Bachelor of Science - Software Engineering
University of Manchester (UMIST)
Manchester01-1997
Skills
- Technical troubleshooting
- Incident management
- Remote support
- User support
- Customer Service
- Effective communication
- Team collaboration
- Positive attitude
Certification
- Sophos Endpoint and Server Engineer
- Microsoft 365 Certified: Identity and Access Administrator Associate
- Microsoft 365 Certified: Administrator Expert
Timeline
2nd Line Helpdesk Technician
Bluespires IT Solutions
11.2013 - Current
Helpdesk Technician
Complete IT
11.2007 - 11.2013
Bachelor of Science - Software Engineering
University of Manchester (UMIST)