MINAR UDDIN
Brighton
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
MAHIN SPICE LTD
Brighton
09.2022 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared and delivered reports to various departments.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Customer Service Cashier
SAN JHON LTD (Wine Me Up)
Brighton
04.2022 - 12.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Executive
Primark
Brighton
12.2021 - 08.2022
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Customer Service Specialist
MACDONALD
Brighton
04.2021 - 04.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained and managed customer files and databases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Master of Arts - Business Administration And Management
University Of The Creative Arts
Epsom, Surrey.02.2022
Skills
- Verbal and Written Communication
- Handling Escalations
- Political Knowledge
- Continuous Improvements
loved to Play
I would like play evreything like as , Cricket , Football, Badminton . Mostly i liked cricket .
Languages
English, Hindi
Native language
Bengali
Proficient
C2
Timeline
Customer Service Supervisor
MAHIN SPICE LTD
09.2022 - Current
Customer Service Cashier
SAN JHON LTD (Wine Me Up)
04.2022 - 12.2022
Customer Service Executive
Primark
12.2021 - 08.2022
Customer Service Specialist
MACDONALD
04.2021 - 04.2022
Master of Arts - Business Administration And Management
University Of The Creative Arts
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