Summary
Overview
Work history
Education
Skills
LANGUAGES
CLINICAL TRAINING & HOSPITAL EXPERIENCE
RELEVANT KNOWLEDGE
Affiliations
References
Timeline
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MINAL FATIMA

Birmingham,UK

Summary

Doctor of Pharmacy graduate with hospital pharmacy training and expertise in pharmacology, medication safety, and healthcare documentation. Demonstrated ability in record keeping, communication, and teamwork within fast-paced environments. Seeking roles in Pharmacovigilance, Drug Safety, Clinical Research, Medical Information, Medicines Management, or NHS administrative support.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Crew Member / Customer Experience Leader

McDonald's
Birmingham
07.2023 - Current
  • Process customer orders and payments accurately.
  • Resolve customer queries professionally and efficiently.
  • Maintain cleanliness, safety, and compliance standards.
  • Work collaboratively with colleagues to meet operational targets.
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.

Volunteer Quality Assurance Assistant

Sterling Pharmaceutical
Birmingham , West Midlands
06.2022 - 07.2022
  • Supported quality assurance activities using structured documentation processes.
  • Maintained organised records and up-to-date documentation for easy retrieval.
  • Assisted compliance and quality-related administrative tasks for team workflows.
  • Supported day-to-day operations by working closely with team members.
  • Ensured product compliance by conducting regular quality checks.

Hospital Pharmacy Intern

Shifa International Hospital
Islamabad, Pakistan
08.2018 - 09.2018
  • Counseled patients on medication use, side effects and drug interactions
  • Assisted pharmacists in prescription preparations and dispensing
  • Supported day-to-day hospital pharmacy
  • Carried out day-to-day duties accurately and efficiently.

Education

Doctor of Pharmacy (Pharm-D) -

Riphah International University
Islamabad, Pakistan
09.2013 - 05.2018

Functional Skills Level 2 - English & Mathematics

James Watt College
Birmingham

Skills

  • Point of Sale Operation
  • Inventory Control
  • Retail Product Knowledge
  • Product Information
  • Customer Engagement Techniques
  • Customer & Patient Support
  • Microsoft Office
  • Data Protection Awareness
  • Organisation & Time Management
  • Team collaboration
  • Interpersonal communication

LANGUAGES

English – Full Professional Proficiency
Urdu – Full Professional Proficiency

CLINICAL TRAINING & HOSPITAL EXPERIENCE

  • Hospital pharmacy internships and clinical training completed as part of the Doctor of Pharmacy programme.
  • Observed prescription review and medication management processes.
  • Gained exposure to inpatient and outpatient pharmacy services.
  • Reviewed patient medication histories under supervision.
  • Developed understanding of adverse drug reactions and medication safety.
  • Worked alongside pharmacists and healthcare professionals within multidisciplinary settings.
  • Maintained patient confidentiality and professional standards.

RELEVANT KNOWLEDGE

  • Medication Safety
  • Adverse Drug Reaction Awareness
  • Medicines Information
  • Patient Safety
  • Good Documentation Practice
  • Healthcare Administration
  • Clinical Research Awareness
  • Pharmacovigilance Fundamentals

Affiliations

  • Clinical research, pharmacovigilance, patient safety, healthcare improvement.

References

References available upon request.

Timeline

Crew Member / Customer Experience Leader

McDonald's
07.2023 - Current

Volunteer Quality Assurance Assistant

Sterling Pharmaceutical
06.2022 - 07.2022

Hospital Pharmacy Intern

Shifa International Hospital
08.2018 - 09.2018

Doctor of Pharmacy (Pharm-D) -

Riphah International University
09.2013 - 05.2018

Functional Skills Level 2 - English & Mathematics

James Watt College
MINAL FATIMA