MINAL GHANSHYAM DALAL
Oxford,United Kingdom
Summary
Technical Implementation Consultant with 3 years of experience in SaaS integration, CRM, and ERP ecosystems. Proven track record of delivering 30+ end-to-end integration projects for global clients across the UK, USA, and APAC. Specialises in zero-touch automation using Salesforce, Microsoft Dynamics 365, and NetSuite. Currently pursuing an MSc in Advanced Computer Science at Oxford Brookes University. Eligible for full-time employment via the Graduate Route Visa upon MSc completion in 2026.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Implementation Engineer
Avankia Software pvt. Ltd.
Bangalore, Karnataka
2023.02 - 2025.09
- Delivered 30+ full-cycle integration projects within agreed timelines, configuring workflows for Salesforce, Microsoft Dynamics 365, Xero, monday.com, and NetSuite.
- Led the "Automation Templates" initiative, creating standardised, low-code templates for budget-conscious clients; this enabled zero-touch automation and significantly reduced deployment time.
- Conducted requirement gathering sessions and User Acceptance Testing (UAT) for a global client base across the UK, USA, Canada, Germany, and Japan.
- Developed custom SQL and Postgres queries to manipulate data sets and ensured successful API integration for a major Open API client project.
- Provided post-implementation training and documentation to client teams to ensure smooth handover and high adoption rates.
Product Engineer
Avankia Software pvt. Ltd.
Bangalore, Karnataka
2022.09 - 2023.02
- Managed L1 and L2 support tickets via Jira, troubleshooting technical issues for a diverse user base.
- Achieved a 95% client retention rate by effectively handling critical escalations and reducing average resolution times.
- Promoted to Implementation Engineer within 6 months due to rapid technical upskilling and high client satisfaction scores.
Education
MSc - Advance Computer Science
Oxford Brookes University
Oxford 2025.09 - 2026.11
Master of Business Administration - Information Systems
Bharathidasan University
India 2021.06 - 2023.06
Bachelor of Commerce - Computer Applications
RTM Nagpur University
Nagpur, India 2016.08 - 2020.10
Skills
- CRM & ERP: Salesforce, Microsoft Dynamics 365 (CRM, F&O, Business Central), NetSuite, Mondaycom
- Accounting & E-commerce: QuickBooks, Xero, Shopify, WooCommerce
- Databases & Development: SQL, PostgreSQL, Oracle, Open API, RESTful Integrations
- Tools & Methodologies: Jira, Postman, Zero-touch Automation, SDLC, UAT
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
MSc - Advance Computer Science
Oxford Brookes University
2025.09 - 2026.11
Implementation Engineer
Avankia Software pvt. Ltd.
2023.02 - 2025.09
Product Engineer
Avankia Software pvt. Ltd.
2022.09 - 2023.02
Master of Business Administration - Information Systems
Bharathidasan University
2021.06 - 2023.06
Bachelor of Commerce - Computer Applications
RTM Nagpur University
2016.08 - 2020.10