Minaaz Bi Shaikh

Successfully managed 2 projects from inception to completion.

• Managed project deliverables through agile methodologies.
• Created project plan post tasks breakdown and estimates from the technical leads.
• Took fully informed decisions by continuously collaborating with project stakeholders such as Quality Control team, Business Analysts and client.
• Closely monitored progress of project through the JIRA and daily team meetings, reported project progress to Senior Project Manager.
• Handled client interaction, business analysis, requirement gathering and design for product enhancements.
• Collaborated across teams to align and deliver overarching business strategy.
• Maintained and reviewed technical and project documentation.
• Reviewed time sheets for various teams and compare to the project estimates/budgets
• Manage day-to-day activities in a way that reduces risks and keeps the project within objectives
• Ability to communicate on both technical and non-technical levels
• Evaluate team's performance and give feedback according to company guidelines and expectations.

• Translated project expectations to teams and stakeholders using established communication channels.
• Worked extensively on B2C, B2B API products and mantained documentation for the ongoing API enhancements.
• Used critical thinking to break down problems, evaluate solutions and make decisions to resolve customer issues.
• Oversaw variety of projects simultaneously, managing deadlines and expectations.
• Measured productivity to identify bottlenecks and implement improvements.
• Created action plans for timely resolution of technical risks, issues and conflicts.
• Trained new and junior staff in the product areas used by clients.
• Developed technical solutions to diverse operational problems.
• Identified opportunities to enhance existing products and systems.
• Devised full-scale technical plans to inform team members of project specifications, milestones and gateways.
• Determined technical requirements to guide development and delivery of project work.
• Delivered technical strategy in line with agreed project road map.
• Nurtured team's technical skills and knowledge by offering ongoing training.
• Offered technical advice and leadership to drive prompt, innovative solutions to customer priority issues.
• Successfully managed in assisting support department with the go-live phases of various clients.

• Lead the development team in in all stages of the POS software development from inception to deployment.
• Conducted code reviews and ensure that developers follow coding guidelines.
• Mentored and coached junior staff to produce high-performing, quality team members.
• Promoted company values and vision, ensuring full team adherence and investment.
• Close communication and co-ordination with various stake holders to get the project requirements clear.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Supported new hires through on boarding process for speedy and successful training.
• Prioritized and assigned tasks for strategic and optimized distribution of workloads.

• Actively involved in developing, testing Nettfare and charter contracts loading application.
• Integrated flights (Search, Book, PNR grab) in existing product through API connecting to GDS like Galileo, Amadeus, Sabre.
• Developed modular software functionality to meet customer requirements.
• Developed internal and public-facing APIs to increase user experience scores.
• Wrote clean, clear and well-tested code for various projects.
• Recognized risks and bottlenecks and recommended mitigation action.
• Identified technical issues according to design requirements and tested solutions.
• Utilized Visual Source Safe for code base management and collaboration.
• Managed development life cycles, from conceptualization through design, testing and deployment.