Mina Pishyareh
Cardiff
Summary
Experienced professional with a customer-first approach, prioritizing data security. Proven track record in delivering top-notch commercial support for sales and procurement operations. Skilled communicator excelling under pressure with a calm and clear-headed approach. Natural talent for organization, adept at multitasking and efficiently managing high volumes of work. Proficient in analyzing data and leveraging insights to drive performance and profitability to new heights.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
EU Shops
03.2021 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on company policies and best practices for service excellence.
- Streamlined processes to improve response times and reduce resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
International Business Development Intern
Civil Pension Fund Inv
06.2018 - 01.2021
- Delivered insights on global business growth and marketing strategies.
- Conducted research on global business and investment opportunities.
- Outlined methods to enhance proposal development processes.
Overseas Sales and Marketing Assistant Manager
HUMAX Gulf FZE
04.2017 - 04.2018
- Pursued new business opportunities and scheduled meetings.
- Developed and organized engaging presentations.
- Supervised development of advertising literature.
- Delivered comprehensive reports to support decision-making processes.
Procurement Specialist
Raadan Nirou Zagros
01.2016 - 04.2017
- Conducted price negotiations to achieve cost savings.
- Streamlined process for generating purchase orders.
- Ensured timely delivery through efficient tracking.
Call center manager
Irancell
07.2015 - 01.2016
- Optimized customer service by overseeing call center system performance.
Accounts Assistant
MediMatch Dental Laboratory
05.2013 - 02.2014
- Handled account inquiries including invoice swaps, payments, and statements.
- Coordinated incoming and outgoing correspondence.
- Ensured data accuracy through regular updates.
- Managed spreadsheets efficiently.
- Authored financial cheques.
- Managed payment allocation through direct debit and cheques.
- Managed payment requests, expense forms and invoice processing with accuracy.
- Conducted payment reminders through written correspondence and phone communication.
- Ensured accuracy of calculations within Accounts system.
- Generated monthly financial statements.
- Developed online user accounts.
Sales and Lettings Advisor
Imperial Property Services
02.2008 - 05.2013
- Guided clients through property investment decisions, leveraging market analysis and industry trends.
- Developed strategic marketing initiatives to enhance property visibility and attract potential buyers.
- Facilitated comprehensive property evaluations, ensuring alignment with client objectives and budget parameters.
- Coordinated negotiations between buyers and sellers, fostering positive relationships and successful transactions.
Education
Bsc - Mathematics
University of Glamorgan
Pontypridd01.2012
Skills
- Communication
- Time Management
- Self-motivation
- Ability to Work under Pressure
- Decision Making
- Adaptability
- Team work
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Computer literate
- Follow-up skills
- Product knowledge
- Team development
- Administrative support
- Data collection
- Research
- Account updating
- Staff education and training
References
References Available on request
Languages
Persian
Bilingual or Proficient (C2)
Turkish
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
EU Shops
03.2021 - Current
International Business Development Intern
Civil Pension Fund Inv
06.2018 - 01.2021
Overseas Sales and Marketing Assistant Manager
HUMAX Gulf FZE
04.2017 - 04.2018
Procurement Specialist
Raadan Nirou Zagros
01.2016 - 04.2017
Call center manager
Irancell
07.2015 - 01.2016
Accounts Assistant
MediMatch Dental Laboratory
05.2013 - 02.2014
Sales and Lettings Advisor
Imperial Property Services
02.2008 - 05.2013
Bsc - Mathematics
University of Glamorgan
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