Miluska Maria Bravo Molina
London
Summary
Resourceful and results-driven professional with a strong foundation in customer service, office coordination, and team leadership. With 7 years of experience and a degree in International Business, I excel at organization, communication, and problem-solving in fast-paced environments. Skilled in Microsoft Word, scheduling, email management, and administrative support. Seeking to apply my expertise in a structured office setting, ensuring seamless operations and superior customer experiences.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Assistant manager
Hutchison 3G
London, City of London
09.2023 - Current
- Successfully delivered on tasks within tight deadlines.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Mentored new hires, aiding faster integration into the team.
- Received and unpacked product deliveries, performing stock counts to verify correct quantities of items.
- Coordinated team meetings, resulting in improved communication.
- Handled incoming calls and emails, ensuring prompt responses.
- Solution efficiency: provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
- Store operation support: oversee daily operational tasks to ensure the store runs seamlessly, maintaining high efficiency and effectiveness standards
- Managed to lead the store and team members to top of the sales dash for three consecutive months by increasing multiple product sales.
Retail sales advisor
Hutchison 3G
London
12.2018 - 09.2023
- Managed merchandise returns, enhancing customer trust and loyalty.
- Advised on current sales promotions with effective communication skills.
- Developed rapport with customers, fostering a positive shopping environment.
- Presented products knowledgeably to influence purchase decisions.
- Resolved customer complaints for their satisfaction.
- Worked collaboratively with team members, improving overall store performance.
- Maintained high standards of visual merchandising to attract customers.
- Processed payments, ensuring efficient check-out process.
- Kept up-to-date with product features to provide accurate information.
- Increased customer satisfaction by providing excellent service.
- Explained product benefits maximising customer engagement while driving sales.
digital marketing
Amway
London
09.2017 - 12.2018
- Implemented training workshops for staff development in digital marketing skills needed in the modern age.
- Collaborated closely with the digital marketing team for effective promotion campaigns.
- Coordinated with sales team to align digital marketing efforts towards business goals.
- Stayed updated with latest trends in digital marketing industry by attending workshops and webinars, maintaining competitive edge over others.
barista and bartender supervisor
company of cooks
london
05.2017 - 12.2018
- Delivered exceptional service to customers for their enjoyment and comfort.
- Managed high volume orders during peak hours maintaining quality of service.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Performed cash handling duties accurately to maintain financial integrity.
- Collaborated with team members during busy periods improving workflow efficiency.
- Assisted in inventory control measures for effective stock management.
- Trained new staff members on café operations, fostering teamwork and consistency.
Cleaning supervisor
Peartree Cleaning Services
London
01.2016 - 04.2017
- Supervised team members, enhancing overall productivity and effectiveness.
- Liaised with management on supply needs for uninterrupted operation of the cleaning unit.
- Maintained a safe work environment through meticulous adherence to safety protocols.
- Prepared reports on daily activities for management's review.
- Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
Education
Bachelor of Arts - International business
University of Greenwich
London 09.2019 - 06.2022
Diploma of Higher Education - Business administration
St Francis Xavier Sixth form college
London 09.2014 - 06.2017
Skills
- Retail operations understanding
- Influential networking
- Leadership proficiency
- Exceptional communication
- Outstanding organisation under pressure
- IT skills, Microsoft word, calls and emails
- Excellent customer service proficiency
- Problem solving strength and complaint handling
- Effective teamwork
Languages
English
Fluent
Spanish
Native
Portuguese
Elementary
Italian
Beginner
Affiliations
- Art - drawing, paint and crafting
- sports - calisthenics, skating, dancing (salsa)
References
References available upon request.
Timeline
Assistant manager
Hutchison 3G
09.2023 - Current
Bachelor of Arts - International business
University of Greenwich
09.2019 - 06.2022
Retail sales advisor
Hutchison 3G
12.2018 - 09.2023
digital marketing
Amway
09.2017 - 12.2018
barista and bartender supervisor
company of cooks
05.2017 - 12.2018
Cleaning supervisor
Peartree Cleaning Services
01.2016 - 04.2017
Diploma of Higher Education - Business administration
St Francis Xavier Sixth form college
09.2014 - 06.2017
Similar Profiles
Craig SilcoxCraig Silcox
Head of Region at hutchison 3g uk ltd - Three MobileHead of Region at hutchison 3g uk ltd - Three Mobile
Thelma BosfieldThelma Bosfield
Executive Assistant at Hutchison Ports FCP|Hutchison Ports FHCExecutive Assistant at Hutchison Ports FCP|Hutchison Ports FHC
Ryan ArmbrusterRyan Armbruster
Framer - New Homes at 3G Construction Inc.Framer - New Homes at 3G Construction Inc.