Summary

Overview

Work history

Education

Skills

Affiliations

Timeline

Oliver Milton

Aberdour,Fife

Summary

Operationally focused NOC Analyst with a strong interest in observability, continuous improvement, and advancing the NOC’s shift-left capability within Service Operations.

Overview

years of professional experience

years of post-secondary education

Work history

NOC Analyst

Computershare

Edinburgh

06.2022 - 02.2026

As an NOC Analyst on the AIOps team at Computershare, I drive improvements in monitoring capability and operational processes to support the NOC’s ongoing evolution. Liasing with various different individuals, teams and POD's, I lead the transition of new services and processes into BAU support, strengthening shift-left capability and operational readiness.

Digital Inclusion Officer

LinkLiving

Kirkcaldy

06.2021 - 08.2021

As a Digital Inclusion Officer at LinkLiving, I provided hands-on and remote support to employees, guiding them in utilizing the company system for tasks like logging client visits, uploading documents, and managing client data. I developed detailed process documents for internal distribution, streamlining task understanding for staff.

Web Developer

national5maths.co.uk

01.2018 - 01.2021

I collaborated with my father to develop and oversee three prominent math websites: national5maths.co.uk, highermathematics.co.uk, and advancedhighermathematics.co.uk. I contributed to both the conceptualization and enhancement of the sites, advising on optimal pricing for study packs and introducing a plethora of free resources. As a result, these platforms rank first on Google for relevant educational searches and are integral resources in nearly every Scottish high school.