Miloshka Desouza
Harrow,Middlesex
Summary
Dedicated professional with a strong background in communication, customer service, and teamwork. Proficient in Microsoft Office and skilled in refund and exchange processing. Demonstrated expertise in training support, problem-solving, leadership, and analytical thinking. Committed to leveraging these skills to drive organisational success and enhance customer satisfaction.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Customer assistant
Vue Entertainment
Harrow
2021.10 - Current
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Improved customer relations by promptly addressing queries and concerns.
- Provided excellent customer service to ensure repeat business.
- Operated systems smoothly, streamlining check-out process for customers.
- Offered prompt solutions to maintain customer satisfaction.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Collaborated efficiently with team members to maintain smooth store operations.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Collaborating with fellow students to develop a six-month marketing campaign for a local business.
- Coming up with strategic recommendations for the University of Hertfordshire through internal and external analysis.
Education
Bachelor of Arts - Business Administration
The University of Hertfordshire
Hatfield, Hertfordshire 2021.09 - 2024.07
Level 3 - Business and Management
The West Herts College
2017.09 - 2019.06
GCSEs - 8 A-C
The Sacred Heart Language College
Harrow Weald, Harrow 2013.09 - 2016.08
Skills
- Communication
- Customer service
- Teamwork
- Microsoft Office
- Refund and exchange processing
- Training support
- Problem-solving
- Leadership
- Analytical Thinking
References
References available upon request.
Timeline
Customer assistant
Vue Entertainment
2021.10 - Current
Bachelor of Arts - Business Administration
The University of Hertfordshire
2021.09 - 2024.07
Level 3 - Business and Management
The West Herts College
2017.09 - 2019.06
GCSEs - 8 A-C
The Sacred Heart Language College
2013.09 - 2016.08