Milo O'Brien
Poole,Dorset
Summary
Recent Master’s graduate with a MSc in Human-Centred Artificial Intelligence and a BA in Politics and Philosophy, bringing a unique combination of analytical thinking, problem-solving, and strong interpersonal skills. Experienced in customer-facing roles, retail sales, and team leadership across the retail, hospitality, and production industries. Skilled in building rapport with customers, managing high-volume workflows, and analysing information to make smarter decisions and enhance performance.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Production supervisor
Lush
Poole, Dorset
06.2023 - 06.2024
- Trained and coached a team of 15 employees to the point where they were consistently hitting performance bonuses within just 4 weeks, using clear communication, structured feedback, and hands-on support. Strengthening and exemplifying my ability to motivate, guide, and influence others.
- Led the team in producing high-quality handmade bath bombs, ensuring output targets were met while maintaining strict quality and safety standards.
- Managed daily production schedules and prioritised tasks in a fast-moving environment.
- Collaborated across departments to resolve issues and keep production on track.
Sales representative
Cash Recycle
Poole, Dorset
09.2021 - 12.2022
- Delivered a high standard of customer service in a retail environment, communicating clearly with a wide range of customers and building trust quickly.
- Appraised customer items and negotiated fair prices and loan terms, developing strong persuasive communication and value-based selling skills.
- Managed the daily operations of the sales floor, ensuring a positive customer experience while consistently meeting sales targets.
- Ran the company’s eBay store end-to-end, including writing product listings, setting pricing strategies, and fulfilling orders.
- Used market research and product knowledge to determine fair market values.
Education
Bachelor of Arts - Politics and Philosophy
University of Hull
Kingston upon Hull 09.2019 - 09.2023
Master of Science - Human Centred Artificial Intelligence
Bournemouth University
Bournemouth 09.2024 - 09.2025
Skills
- Microsoft Office Suite (Word, Excel – including data analysis and reporting, PowerPoint)
- Python (basic proficiency: able to interpret code, code basic programs and create data visualisations)
- Human-Computer Interaction & Artificial Intelligence (foundational knowledge of AI concepts and applications)
- Strong written and verbal communication
- Active listening and persuasive communication
- Presentation skills and client-facing interactions
- Time management and workflow coordination
- Project planning and meeting deadlines under pressure
- Organisational skills for multitasking in high-volume environments
- Creative problem-solving in customer-facing and operational settings
- Leading, training, and mentoring teams
- Building rapport with colleagues and customers to drive results
Affiliations
- Paragliding
- Hiking and wild camping
- Travel
- Piano playing
Languages
English
Fluent
Spanish
Fluent
Timeline
Master of Science - Human Centred Artificial Intelligence
Bournemouth University
09.2024 - 09.2025
Production supervisor
Lush
06.2023 - 06.2024
Sales representative
Cash Recycle
09.2021 - 12.2022
Bachelor of Arts - Politics and Philosophy
University of Hull
09.2019 - 09.2023