Milly Cunningham-Hayes
Greater Manchester
Summary
People Professional Summary
A proactive and driven People Professional with a strong foundation in employee relations, performance management, and organisational development. Experienced in providing strategic and operational HR support, with a focus on continuous improvement, employee engagement, and delivery. Known for being approachable, adaptable, and collaborative, with excellent communication and conflict-resolution skills. Committed to supporting business goals through effective people management, relationship building, and the development of high-performing teams.
Overview
5
5
years of professional experience
12141
12141
years of post-secondary education
Work History
People & Culture Advisor
Link Contracting Services
Wigan
02.2024 - Current
- Oversaw and delegated daily HR administrative tasks.
- Managed a range of employee relations cases, including investigations, disciplinaries, grievances, hearings, appeals, and outcomes.
- Coached and supported both office-based and field apprentices, facilitating learning opportunities and career development.
- Drove recruitment strategies to support business growth, maintaining strong candidate pipelines and improving service delivery.
- Provided support throughout redundancy processes, ensuring legal compliance and sensitive handling of communications.
- Identified and implemented improvements in absence management, contributing to reduced absence levels across departments.
- Led a successful TUPE transfer of 70 employees, ensuring legal compliance.
- Created and rolled out a people management strategy and guidance framework, aligning with business goals and HR practices.
- Coached managers on HR policies and procedures, enhancing legal compliance and improving leadership capability.
- Led performance intervention initiatives, focusing on development, accountability, and measurable improvement.
- Conducted benchmarking and analysed HR trends, patterns, and cost of hire, providing insights for strategic planning.
- Developed and implemented structured interview panels and standardised interview questions.
- Designed and analysed an employee benefit survey, recommending and implementing improvements based on feedback.
- Actively participated in the Continuous Improvement Group, contributing ideas and solutions for operational and cultural enhancement.
- Reviewed and updated HR policies to ensure compliance with current legislation and best practices.
- Onboarded and mentored an HR apprentice, supporting their integration and professional development.
- Led the implementation of a new HR system, improving data accuracy, reporting, and user experience.
- Built and maintained partnerships with recruitment agencies, developing attraction strategies to increase engagement with advertised roles.
HR Officer
Link Contracting Services
Wigan
01.2023 - 01.2024
- Managed the complete employee lifecycle, including onboarding through to offboarding.
- Delivered induction sessions and company overviews to new employees.
- Oversaw absence management, including handling Bradford Factor Score cases, analysis and management.
- Responded to employee queries and concerns, providing support and guidance.
- Ensured compliance with employment laws across all HR practices and processes.
- Supported disciplinary procedures, investigations, and grievance matters, ensuring fair, consistent, and confidential handling.
- Collaborated with managers to address performance issues and employee relations matters, offering HR guidance.
- Created and shared internal HR communications and newsletters.
- Handled Notices of Intended Prosecution (NOIPs) and coordinated relevant speed awareness letters and training when required.
- Compiled HR metrics and reports.
HR Apprentice
Link Contracting Services
Wigan
08.2022 - 01.2023
- Managed incoming telephone enquiries and delegated them appropriately to relevant staff or departments.
- Oversaw administrative tasks including conducting DBS checks and preliminary background checks.
- Prepared induction materials and supported the onboarding process for new employees.
- Maintained and updated employee records both in physical files and electronic data.
- Recorded absence data.
- Compiled and maintained key figures and metrics to support departmental reporting.
- Monitored and responded to departmental email correspondence.
- Delegated employee queries to the appropriate personnel and managed general staff inquiries.
- Handled Penalty Charge Notices, ensuring timely resolution.
- Provided accurate minute-taking support during meetings.
- Assisted with recruitment activities, including scheduling interviews, preparing documentation, and liaising with hiring managers.
- Attended apprenticeship training sessions and successfully completed all assessments.
- Actively participated in team discussions, meetings, and training sessions to support collaborative learning and development.
Part Time Work
Bents, Tesco, Domino's
, Greater Manchester
08.2020 - 07.2022
- Part time FTC employment whilst studying at college.
- Demonstrated strong work ethic, attention to detail, and ability to work independently and as part of a team.
- Developed interpersonal and communication skills through regular interaction with customers and colleagues.
Education
GCSEs - English Literature, English Language, Mathematics, Science, RSHE, History, Spanish, Business
Bedford High School
Greater ManchesterA Level - Law, Sociology, Business
Priestley College
WarringtonApprenticeship - Level 3 Human Resource Management
Wigan and Leigh College
WiganLevel 3 CIPD - Foundation Certificate in People Practice
CIPD
Level 5 CIPD - Associate Diploma in People Management
CIPD
CPD - Neurodiversity Awareness
iHasco
Skills
- Driven
- Organised
- Collaborative
- Proactive
- Approachable
- Resilient
- Understanding
- Adaptable
Accomplishments
CIPD Membership Number - 86845215
Wigan Borough Apprentice of The Year Award
Timeline
People & Culture Advisor
Link Contracting Services
02.2024 - Current
HR Officer
Link Contracting Services
01.2023 - 01.2024
HR Apprentice
Link Contracting Services
08.2022 - 01.2023
Part Time Work
Bents, Tesco, Domino's
08.2020 - 07.2022
GCSEs - English Literature, English Language, Mathematics, Science, RSHE, History, Spanish, Business
Bedford High School
A Level - Law, Sociology, Business
Priestley College
Apprenticeship - Level 3 Human Resource Management
Wigan and Leigh College
Level 3 CIPD - Foundation Certificate in People Practice
CIPD
Level 5 CIPD - Associate Diploma in People Management
CIPD
CPD - Neurodiversity Awareness
iHasco
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