MILLIE WILSON
Largs,North Ayrshire
Summary
Dedicated professional with a strong foundation in customer service and team collaboration, complemented by exceptional interpersonal skills and problem-solving abilities. Demonstrates effective time management and stress management, consistently maintaining a positive attitude in high-pressure environments. I excel at customer service contributing to business growth and customer satisfaction. Committed to leveraging these skills to drive success in future roles.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Sales assistant
Zara
Glasgow
2025.02 - Current
- Supported customers with product selection to enhance shopping experience.
- Guided customers in selecting products matched to individual preferences.
- Helped improve visual merchandising to boost shop floor appeal and to create a welcoming environment.
- Ensured customer satisfaction through product knowledge and attentive service.
- Managed deliveries twice a week, assisting with unpacking and arranging new clothing lines before store opening.
- Maintained tidy sales floor to enhance shopping experience.
- Facilitated communication between retail team and warehouse staff for operational efficiency.
- Monitored stock levels to maintain well-stocked sales floor.
Customer service agent
Swissport
Glasgow
2024.03 - 2024.07
- Welcoming customers and understanding and helping their needs.
- Competent using multiple operational check in systems to ensure check in runs smoothly and efficiently.
- Trained to process bookings, payments, check correct passport and visa details on computer based systems.
- Working within a team and communicating with different departments to avoid delays.
- Working in an airport I understand how stressful travelling can be. I love to help and do everything I can to make passengers feel at ease.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
Cabin crew
Emirates Airline
Dubai
2023.06 - 2023.11
- Ensuring the highest level of safety was carried out onboard the aircraft.
- Maintaining a high standard of customer service while welcoming customers on board, providing meal services and throughout the flight.
- Working with new colleagues everyday from across the world reinforced the importance of team work to overcome language barriers, operate safe and memorable experiences for customers.
- I operated flights across the world allowing me to meet people from various cultures and walks of life. I was able to confidently assist passengers and make them feel at ease. This also taught me patience even in the most demanding situations.
- Working with one of the top airlines I understand the importance of a smart personal appearance at all times to represent yourself and the company in the best way possible.
Hairdressing apprentice
Rainbow Room International
Glasgow
2020.08 - 2023.05
- I ensured customers were greeted warmly, providing attentive care to enhance salon experience.
- Applied knowledge of various styling products, recommending appropriate ones based on clients' needs and preferences.
- Engaged in professional development opportunities to stay current with latest hairdressing techniques.
- Received constructive feedback from senior stylists, leading to skills improvement.
- I love meeting new people and helping others. I am a good communicator and I enjoy making people feel comfortable and relaxed.
- I am reliable, enthusiastic and good at working independently and with other people.
- Through hairdressing I am confident in solving problems and delivering excellent customer service.
Assistant manager
Giuliani's
West Kilbride
2015.04 - 2020.08
- I worked with the public for 5 years in a coffee/ confectionary shop. This gave me valuable customer service skills, knowledge of general cleaning, food hygiene, making hot drinks and preparing and serving food.
- I am self motivated, flexible and energetic. I had a great relationship with my manager and colleagues and was promoted to Assistant Manager when I was only seventeen.
- I knew the importance of attracting new business through customer service and was able to upsell services and products.
- In the absence of the store manager I was always trusted to open and close the shop, accept deliveries, handle money and ensure customers had an enjoyable visit.
Education
Higher and National 5 -
Largs Academy
Largs 08/2018 -
National 5 - undefined
Largs Academy
Largs 08/2017 -
Level 2&3 Hairdressing -
Rainbow Room International
Glasgow 08/2020 - 05/2023
HNC Travel and Tourism -
City of Glasgow College
Glasgow 08/2019 - 05/2020
Skills
- Customer service
- Team collaboration
- Interpersonal skills
- Problem solving
- Time management
- Positive attitude
- Successful up-selling
- Visual merchandising
Certification
- EHL Hospitality and Learning Experience 14 August 2023 - 15 August 2023
- Emirates Training College Trained to operate Boeing 777 and Airbus A-380 aircrafts. Safety and Emergency procedures and General Medical training.
- Visual merchandising trained within Zara.
- Full UK driver's license.
Timeline
Sales assistant
Zara
2025.02 - Current
Customer service agent
Swissport
2024.03 - 2024.07
Cabin crew
Emirates Airline
2023.06 - 2023.11
Hairdressing apprentice
Rainbow Room International
2020.08 - 2023.05
Assistant manager
Giuliani's
2015.04 - 2020.08
Higher and National 5 -
Largs Academy
08/2018 -
National 5 - undefined
Largs Academy
08/2017 -
Level 2&3 Hairdressing -
Rainbow Room International
08/2020 - 05/2023
HNC Travel and Tourism -
City of Glasgow College
08/2019 - 05/2020